Service Desk Analyst Jobs in the UK excluding London

Service Desk Analyst
UK > UK excluding London

The median Service Desk Analyst salary in the UK excluding London is £27,000 per year, according to job vacancies posted during the 6 months leading to 20 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 May 2025
Same period 2024 Same period 2023
Rank 458 341 391
Rank change year-on-year -117 +50 -43
Permanent jobs requiring a Service Desk Analyst 134 523 448
As % of all permanent jobs advertised in the UK excluding London 0.34% 0.73% 0.76%
As % of the Job Titles category 0.37% 0.77% 0.85%
Number of salaries quoted 113 411 358
10th Percentile £23,500 £21,250 £21,250
25th Percentile £25,500 £22,750 £23,500
Median annual salary (50th Percentile) £27,000 £25,000 £25,500
Median % change year-on-year +8.00% -1.96% +4.08%
75th Percentile £31,000 £28,750 £29,188
90th Percentile £34,650 £32,250 £33,750
UK median annual salary £28,500 £26,500 £26,500
% change year-on-year +7.55% - +6.00%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 36,162 67,952 52,783
% of permanent jobs with a recognized job title 90.75% 94.86% 89.22%
Number of salaries quoted 18,671 47,990 30,170
10th Percentile £26,968 £26,750 £29,750
25th Percentile £37,500 £35,000 £38,750
Median annual salary (50th Percentile) £51,564 £50,000 £53,059
Median % change year-on-year +3.13% -5.76% +6.12%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Service Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Analyst in the UK excluding London.

Salary trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 20 May 2025.

Salary histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK excluding London region over the 6 months to 20 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands +20 44 £26,000 -5.45% 10
North of England -94 37 £27,500 +13.87% 20
East Midlands +28 33 £26,000 -7.69% 8
North West -80 22 £28,000 +19.15% 13
East of England -4 16 £26,000 -1.89% 21
South West +57 14 £27,500 - 11
South East +15 14 £27,750 +6.73% 21
Yorkshire +8 13 £26,750 +9.18% 6
West Midlands +17 11 £32,500 +30.00% 1
Scotland +111 6 £29,250 +5.41% 13
North East +18 2 £28,000 +14.29% 1
Northern Ireland +36 1 - -
Wales +27 1 £34,000 +33.33% 2
Isle of Man - 1 £23,500 -
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 20 May 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Analyst in the job title.

1 71 (52.99%) Windows
1 71 (52.99%) Microsoft 365
2 69 (51.49%) Social Skills
3 66 (49.25%) Customer Service
4 62 (46.27%) Active Directory
5 59 (44.03%) ITIL
6 56 (41.79%) Microsoft
7 45 (33.58%) Problem-Solving
8 38 (28.36%) ITSM
9 28 (20.90%) Microsoft Office
10 26 (19.40%) Azure
10 26 (19.40%) Windows 10
11 22 (16.42%) SharePoint
11 22 (16.42%) SLA
12 21 (15.67%) ServiceNow
13 20 (14.93%) Service Management
14 19 (14.18%) VMware
15 18 (13.43%) Windows Server
16 15 (11.19%) Finance
17 14 (10.45%) Change Management
18 13 (9.70%) Service Delivery
19 12 (8.96%) Law
20 11 (8.21%) VMware Infrastructure
20 11 (8.21%) Microsoft Intune
20 11 (8.21%) Continuous Improvement
21 10 (7.46%) Incident Management
22 9 (6.72%) Degree
22 9 (6.72%) Microsoft Certification
22 9 (6.72%) Cisco
22 9 (6.72%) Microsoft Exchange

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (16.42%) SharePoint
2 9 (6.72%) Microsoft Exchange
3 2 (1.49%) IBM Notes
4 1 (0.75%) Confluence
4 1 (0.75%) IIS
Applications
1 28 (20.90%) Microsoft Office
2 2 (1.49%) Microsoft Excel
2 2 (1.49%) Microsoft PowerPoint
Business Applications
1 1 (0.75%) assyst
1 1 (0.75%) Dynamics CRM
Cloud Services
1 71 (52.99%) Microsoft 365
2 26 (19.40%) Azure
3 7 (5.22%) Mimecast
4 6 (4.48%) Cloud Computing
4 6 (4.48%) Entra ID
5 4 (2.99%) OneDrive
6 2 (1.49%) AWS
7 1 (0.75%) Rubrik
Communications & Networking
1 8 (5.97%) DNS
1 8 (5.97%) Firewall
1 8 (5.97%) TCP/IP
2 7 (5.22%) DHCP
3 6 (4.48%) VPN
4 5 (3.73%) Wireless
5 4 (2.99%) LAN
5 4 (2.99%) WAN
6 3 (2.24%) Remote Desktop
7 2 (1.49%) Cisco IOS
7 2 (1.49%) IP Telephony
7 2 (1.49%) SAN
8 1 (0.75%) Network Security
8 1 (0.75%) WebEx
8 1 (0.75%) Wi-Fi
Database & Business Intelligence
1 2 (1.49%) SQL Server
Development Applications
1 3 (2.24%) JIRA
General
1 69 (51.49%) Social Skills
2 15 (11.19%) Finance
3 12 (8.96%) Law
4 8 (5.97%) Analytical Skills
5 7 (5.22%) Inclusion and Diversity
6 6 (4.48%) Local Government
7 4 (2.99%) Public Sector
7 4 (2.99%) Retail
8 2 (1.49%) Automotive
8 2 (1.49%) Banking
8 2 (1.49%) Legal
8 2 (1.49%) Telecoms
9 1 (0.75%) Back Office
9 1 (0.75%) Electronics
9 1 (0.75%) Games
9 1 (0.75%) Manufacturing
9 1 (0.75%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.75%) XMPP
Miscellaneous
1 8 (5.97%) Onboarding
2 7 (5.22%) Management Information System
3 6 (4.48%) Driving Licence
4 4 (2.99%) Data Centre
4 4 (2.99%) Self-Motivation
4 4 (2.99%) Video Conferencing
5 3 (2.24%) Blackberry
6 2 (1.49%) CMDB
6 2 (1.49%) iPad
6 2 (1.49%) iPhone
6 2 (1.49%) Smartphone
7 1 (0.75%) Client/Server
7 1 (0.75%) EPoS
7 1 (0.75%) Handset
7 1 (0.75%) Replication
Operating Systems
1 71 (52.99%) Windows
2 26 (19.40%) Windows 10
3 18 (13.43%) Windows Server
4 7 (5.22%) Android
5 6 (4.48%) Apple iOS
6 4 (2.99%) Linux
7 3 (2.24%) Mac OS X
8 2 (1.49%) Windows 7
8 2 (1.49%) Windows Server 2012
9 1 (0.75%) Mac OS
9 1 (0.75%) Windows 8
9 1 (0.75%) Windows Server 2008
9 1 (0.75%) Windows Server 2019
Processes & Methodologies
1 66 (49.25%) Customer Service
2 59 (44.03%) ITIL
3 45 (33.58%) Problem-Solving
4 38 (28.36%) ITSM
5 20 (14.93%) Service Management
6 14 (10.45%) Change Management
7 13 (9.70%) Service Delivery
8 11 (8.21%) Continuous Improvement
9 10 (7.46%) Incident Management
10 9 (6.72%) Mentoring
11 6 (4.48%) Agile
11 6 (4.48%) Chat Support
11 6 (4.48%) Disaster Recovery
11 6 (4.48%) Workflow
12 5 (3.73%) Coaching
12 5 (3.73%) Creative Thinking
12 5 (3.73%) Customer Experience
13 4 (2.99%) Proactive Monitoring
13 4 (2.99%) Process Improvement
14 3 (2.24%) Decision-Making
Programming Languages
1 3 (2.24%) SQL
2 2 (1.49%) Python
3 1 (0.75%) PowerShell
Qualifications
1 9 (6.72%) Degree
1 9 (6.72%) Microsoft Certification
2 7 (5.22%) DBS Check
3 6 (4.48%) A+ Certification
3 6 (4.48%) MOS
4 4 (2.99%) MCSA
5 3 (2.24%) Cisco Certification
5 3 (2.24%) CompTIA Security+
6 2 (1.49%) CCNP
6 2 (1.49%) ITIL Certification
6 2 (1.49%) MCDST
7 1 (0.75%) BPSS Clearance
7 1 (0.75%) CCNA
7 1 (0.75%) MCP
7 1 (0.75%) MCSE
7 1 (0.75%) Network+ Certification
7 1 (0.75%) SC Cleared
7 1 (0.75%) Security Cleared
Quality Assurance & Compliance
1 22 (16.42%) SLA
System Software
1 62 (46.27%) Active Directory
2 11 (8.21%) VMware Infrastructure
3 3 (2.24%) Hyper-V
4 2 (1.49%) Virtual Desktop
Systems Management
1 11 (8.21%) Microsoft Intune
2 5 (3.73%) SCCM
3 1 (0.75%) NetBackup
Vendors
1 56 (41.79%) Microsoft
2 21 (15.67%) ServiceNow
3 19 (14.18%) VMware
4 9 (6.72%) Cisco
5 7 (5.22%) Sophos
6 5 (3.73%) Citrix
7 4 (2.99%) HP
8 3 (2.24%) Meraki
9 2 (1.49%) Apple
9 2 (1.49%) Freshdesk
9 2 (1.49%) Lotus
9 2 (1.49%) NetApp
9 2 (1.49%) Salesforce
10 1 (0.75%) Adobe
10 1 (0.75%) Commvault
10 1 (0.75%) Dell
10 1 (0.75%) Intapp
10 1 (0.75%) SAP
10 1 (0.75%) SolarWinds
10 1 (0.75%) Zerto