5 of 5 Permanent Service Desk Team Leader Jobs in the UK excluding London

IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY … week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in … helpdesk ticketing systems. As the IT Service Desk Team Leader/Help Desk Dispatcher you will play a critical role in ensuring the efficient operation of the IT service desk, by managing the flow of support tickets and coordinating the activities of the support team. You will More ❯

Job Title: IT Service Desk Team Leader Location: Sheffield, South Yorkshire Salary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working We are looking for an IT Service Desk Team Leader to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients. This is a unique opportunity to join a thriving business, where employees are … valued! Responsibilities: Lead and mentor the helpdesk team, ensuring efficient issue resolution Act as an escalation point for complex technical issues Oversee daily operations of the helpdesk and maintain SLAs Provide hands-on technical support both remotely and onsite when required Manage ticketing systems and drive process improvements Assist with onboarding new clients and implementing IT solutions Maintain More ❯

Service Desk Manager/Technical Team Lead Location: Onsite - Cambridge, UK £58,000 - £66,000 (depending on experience) We are seeking a dynamic and hands-on Service Desk Manager/Technical Team Lead to oversee a high-performing service desk team delivering … technical support across a fast-paced, enterprise-grade IT environment. This is a fully onsite role based in Cambridge , responsible for managing team performance, overseeing escalations, and driving service excellence through process improvement and strong leadership. Key Skills - Lead and mentor a team of 1st to 3rd line engineers, fostering technical development and service … ensuring SLAs and KPIs are met Act as the final technical escalation point for complex issues across Windows, M365, and network environments Champion ITIL-aligned best practices in service operations Develop performance reports, trend analysis, and service improvement plans Work closely with infrastructure, networking, and cloud teams to ensure end-to-end service continuity More ❯

sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We are looking for an experienced Team Lead to join our rapidly developingIntelligent Service Desk team. This role will be toprovide operational leadership, alongsideanother Team Lead, for20-30staff. The primary responsibilities will include managing day-to-day operations, ensuring effective support, and overseeing workload management for multiple Netcompany clients across various business sectors. Strong organizational, planning communication and interpersonal skills are essential. Key responsibilities: Assist with supporting the … growth and development of the Intelligent Service Desk team. Qualifications Key Skills/Experience/Qualifications: Minimum 3 years in an IT Service Desk with Shift Supervisor, Team Lead or Junior Manager experience. (or relevant experience as a Team Lead at Senior level within Netcompany). Must be More ❯

every time, which is evidenced by our industry leading Net Promoter Score of 89. Role: This is a hands on role that will also involve management of a team of 3 service desk individuals, while also working proactively on the service desk including provisioning. Responsibilities include; Taking incoming calls from … the ticket life cycle, ensuring successful completion Carrying out ticket hygiene audits to ensure tickets are being noted and managed correctly, and within SLAs. Providing guidance to the team where improvements can be made (if required) Dealing with referrals and being the go-to person for colleagues when advice and assistance is required Acting as the main point … of escalation for partner/end user complaints, referring to the Partnerships, if needed Identifying and delivering training requirements to new starters, and supporting the existing team in upskilling their knowledge Completing and documenting 121s for the team Actively participating in and managing the monthly out of hours rota across the team, ensuring all More ❯