1 to 25 of 266 Permanent Service Manager Jobs in the UK excluding London

Hybrid - Service Manager - ITIL Locations : Manchester, Birmingham, Swindon, Bristol About Our Client The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading … s Government - we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we're dedicated … the UK in HMG Estate and in some of the most iconic buildings and departments, with an aim to expand this further over the coming years. The GovPass IT Service Manager is a critical role in the operation of GovPass across the HMG Estate. As a Service Manager you will be responsible for the More ❯

This is a fantastic opportunity for an experienced IT Service Manager to join the Government Property Agency as they scale. You will join the GovPass Programme team within the GPA, focusing on the delivery of a range of cutting-edge IT services across the organisation. Client Details The Government Property Agency is the largest property holder in … government, with more than £2.1 billion in property assets and over 55% of the government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And they are … s Government - they are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of their behaviours. They foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And they're dedicated More ❯

Tech Service Manager - Public Cloud £110k plus excellent benefits - Hybrid working - Huge Progression for Global Financial Services company Are you an experience IT service Manager looking to progress your career with huge one of the biggest financial services companies in the world? Do you have some Public Cloud experience and have a passion for … be the perfect role for you! The company is seeking a talented Tech Service Manager - Public Cloud to join their dynamic team. As the Tech Services Manager, you will be integral to an expansive tech globalisation strategy and get to get experience the complete Security, Risk, incident management, exciting optimisation and service efficiency projects … and owning service management There isn't any better time to join the organisation as they have invested heavily on some of the biggest and best technology and global mainframes but also the change for you to impress and progress in a hugely supportive but exciting environments. What's in it for you? Circa £110,000, based on experiences More ❯

Service Delivery Manager - Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities for this Service Delivery Manager role; As the Service Delivery Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive service excellence through continuous improvement of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience More ❯

Marine Service Manager Location: Redhill Contract: Permanent We are looking for a Technical Service Manager with experience within the marine industry. Our client work on I.T solutions and Satcom communication services for the marine industry. In this role you will ensure effective, timely and robust management of all UK … Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded. Role Responsibilities – Marine Service Manager Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial Satellite Communication Services (CSCS) and will work closely with the MOD System Engineering and MOD Project teams … groups, as required. Internal briefings to senior management regarding status and plan of action for support cases . Ensure all logistical and technical support elements of each engineer's service visit are managed to ensure maximum efficiency is gained (e.g combining with project work or surveys where possible), this is to ensure correct equipment is used and returned correctly More ❯

Marine Service Manager Location: Redhill Contract: Permanent We are looking for a Technical Service Manager with experience within the marine industry. Our client work on I.T solutions and Satcom communication services for the marine industry. In this role you will ensure effective, timely and robust management of all UK … Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded. Role Responsibilities – Marine Service Manager Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial Satellite Communication Services (CSCS) and will work closely with the MOD System Engineering and MOD Project teams … groups, as required. Internal briefings to senior management regarding status and plan of action for support cases . Ensure all logistical and technical support elements of each engineer's service visit are managed to ensure maximum efficiency is gained (e.g combining with project work or surveys where possible), this is to ensure correct equipment is used and returned correctly More ❯

Marine Service Manager Location: Redhill Contract: Permanent We are looking for a Technical Service Manager with experience within the marine industry. Our client work on I.T solutions and Satcom communication services for the marine industry. In this role you will ensure effective, timely and robust management of all UK … Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded. Role Responsibilities Marine Service Manager Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial Satellite Communication Services (CSCS) and will work closely with the MOD System Engineering and MOD Project teams … groups, as required. Internal briefings to senior management regarding status and plan of action for support cases . Ensure all logistical and technical support elements of each engineer s service visit are managed to ensure maximum efficiency is gained (e.g combining with project work or surveys where possible), this is to ensure correct equipment is used and returned correctly More ❯

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or … service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in professional communication … with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights to senior leadership. This is a great opportunity to lead a growing team, drive service excellence, and make a visible impact in a collaborative and high-performance environment. ACS are recruiting for a Customer Service Manager . If you feel that More ❯

Select how often (in days) to receive an alert: IT Service Manager, EMEIA Department: IT Location: GB INTRODUCTION JOB PURPOSE The Regional IT Service Manager (EM EIA) is responsible for supporting the delivery, performance, and continuous improvement of IT services across the region. They ensure adherence to global service management processes, lead regional … service reporting, and drive actionable insights to improve service stability and user experience. Acting as the primary contact for service management in the region, they work closely with central teams, vendors, and stakeholders to manage service risks, support issue resolution, drive continuous service improvement plans, and embed service excellence into regional IT operations. RESPONSIBILITIES … Partners with the Regional Leadership Team to develop and drive the regional IT strategy, ensuring service is embedded in all regional IT activities. Holds responsibility and accountability for IT services delivered to local business stakeholders and acts as the conduit between central IT and the region, including managing escalations. Collaborates closely with the Regional Service & Delivery Team to More ❯

Technical Service Manager | Maritime & Defence Communications | Redhill | Competitive Salary + Benefits Our client, a leading global provider of Satellite Communications and IT Support services for the Government, Maritime, and Defence sectors is looking for a Technical Service Manager. With over 55 years of technical excellence and a global presence, they deliver advanced communications solutions to a … diverse range of maritime, offshore, and defence clients. As part of their continued growth, they are now looking to appoint a Technical Service Manager to lead and oversee their technical service delivery team. Responsibilities: Manage and lead a team of field service engineers to ensure the delivery of high-quality technical support and service. Oversee … the installation, maintenance, and repair of satellite communication systems, GMDSS, navigational equipment, VSAT, and integrated bridge systems. Develop and implement service processes, standards, and procedures to maintain high levels of customer satisfaction. Coordinate complex retrofit projects and system integrations across multiple sites and vessels. Liaise with clients, manufacturers, and internal departments to resolve technical issues and ensure timely project More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices … driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success … and service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide More ❯

Service Desk Manager £60,000 - 70,000 GBP Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Role: Service Desk Manager Salary: £40,000 - £48,000 Additional Package: 5% SiS Bonus, Extensive Benefits Package Location: Bracknell Are you a Service Desk Manager ready to lead from the front? This … is your chance to step into a dynamic leadership role where you'll oversee a high-performing service desk team delivering 1st, 2nd, and 3rd line support across multiple UK locations. With a mix of hands-on technical exposure and team management, becoming a service desk manager is a great platform to build your skills, contribute … be joining an established, collaborative environment where leadership, clear communication, and continuous improvement are central to the culture. Whether you're mentoring junior techs or streamlining IT processes, this Service Desk Manager role offers the scope to grow your influence and your capabilities. Role Requirements of a Service Desk Manager: Lead the day-to More ❯

growing international presence, they deliver cutting-edge telecoms and IT solutions to a wide range of industries. As part of their continued expansion, they are now seeking a Technical Service Manager to lead and oversee their IT and Telecoms service delivery team in Redhill. Main Purpose of the Role: Manage and lead a team of technical … engineers to ensure high-quality service delivery across telecoms, IT managed services, and satellite communications solutions. Oversee the installation, support, and ongoing maintenance of IT infrastructure, connectivity services, and telecoms systems. Drive customer satisfaction through operational excellence and efficient service management. Key Responsibilities: Lead day-to-day operations of the IT and Telecoms service delivery team. Oversee … technical support, service requests, incident management, and proactive monitoring. Ensure timely resolution of customer issues across IT infrastructure, networks, cloud solutions, telecoms platforms, and satellite communications. Collaborate closely with sales, project delivery, and engineering teams to align service delivery with client needs. Manage vendor and supplier relationships for hardware, software, and telecoms services. Monitor service performance against More ❯

Lead IT Service Manager Paying £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead IT Service Manager to join our Desktop Leadership tea. You will sent the vision and strategy for service management, ensuring processes are … concepts with respect to environments and environment management (Dev/Test/Systems Integration/LIVE). Familiarity with existing and emerging Desktop technologies (W365, Intune) relating to IT Service Operations and Service Management (e.g. Service Now/BMC) and AI/ML platforms and automation technologies. Experience in using a range of techniques in Problem-Solving … applying an analytical mindset to solve complex challenges, and using verbal and written communication techniques to present data and strategies effectively. Experience in a lead ITIL/ITOM Service Management role within a Desktop Environment, driving strategic vision and managing cross-functional teams to achieve operational goals. You and your role This role is part of our Desktop Leadership More ❯

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or … service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in professional communication … with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights to senior leadership. This is a great opportunity to lead a growing team, drive service excellence, and make a visible impact in a collaborative and high-performance environment. ACS are recruiting for a Customer Service Manager . If you feel that More ❯

Job Title: Multi-Site Service Manager - Supported Living (Learning Disabilities) Full Time: 37.5 Hours per week - Hybrid role. At home and out on site. Location: Stoke, Stafford and Telford. Overview: We are seeking a dedicated and experienced Service Manager for our Supported Living Service sites across the Stafford, Stoke and Telford area. You … will oversee the management of self-contained apartments for service users with Learning Disabilities. This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with … LD. Key Responsibilities: Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations. Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement. Staff Leadership and Development More ❯

Finance Technology Service Manager page is loaded Finance Technology Service Manager Apply remote type Hybrid locations GBR-Berkshire-Slough GBR-London-London NLD-North Brabant-Veghel GBR-Greater London-London time type Full time posted on Posted 3 Days Ago time left to apply End Date: July 29, 2025 (10 days left to apply … technology capabilities as accelerators and enablers of growth, the Mars Corporate Finance Technology (FinTech) organization plays a critical role in delivering the Enterprise Digital Transformation agenda for Mars. The Service Management & Operations team's ambition is to be the face of operational excellence, user experience, and business alignment, driving trust and proactive services for Finance. This role focuses on … that the systems supporting Finance run smoothly, are continually improved, and deliver great user experiences. You will operate at the intersection of DT, vendors, and the business, driving proactive service delivery and problem-solving for all of FinTech. You will serve as the coordinator and point of contact for service issues and escalations. This role is crucial for More ❯

Cybersecurity Issue/Risk Service Manager page is loaded Cybersecurity Issue/Risk Service Manager Apply locations Birmingham, England, United Kingdom Krakow, Lesser Poland, Poland time type Full time posted on Posted Yesterday job requisition id R Location: Birmingham, England, United Kingdom Job ID: R Date Posted: 2024-07-17 Company Name: HITACHI ENERGY … UK LIMITED Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: Yes Job Description: To grow Cybersecurity team we are lookinng for: Global Cybersecurity Risk Service Manager location: Remote from Poland, remote from UK Responsibilities: Owns the services related to Cybersecurity Risk Management: Iidentify core requirements for Risk Management in cooperation with stakeholders Develops requirements … and services. Experience in Risk Management aligned to certification requirements (ISO27001, ISO31000 or similar) required Knowledge of relevant security/governance frameworks (NIST CSF, ISO27001, CobiT, ) required Experience in service build up a plus Security Governance/Risk Management certification (CISSP, CGEIT, CISM, CRISC ) is a plus Qualified individuals with a disability may request a reasonable accommodation if you More ❯

Service Delivery Manager Location: Belfast Alchemy Recruitment is proud to be partnering with a leading provider of cutting-edge software and consultancy services, in their search for an experienced Service Delivery Manager to join their dynamic and growing team. About the Client Thet are a forward-thinking technology and consultancy company, specialising in delivering … for their client-focused approach and technical excellence, Pentagon Solutions empowers organisations to digitally transform their processes through a mix of software, consultancy, and training. The Role As a Service Delivery Manager , you’ll play a pivotal role in ensuring the smooth and efficient delivery of IT and software services to Pentagon Solutions' clients. You will lead … a team of 6 service professionals and oversee the daily operations of the service delivery function. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-centric environment and wants to be part of a company driving digital innovation. Key Responsibilities: Manage and mentor a team of 6 service delivery staff. Ensure high More ❯

driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey Safeguarding and Quality Assurance Unit Service Manager Location: Nutgrove Villa, Westmorland Road, Huyton , Knowsley , L36 6GA, Hybrid Working Contract: Permanent Working Pattern: Full Time Hours: 36 hours per week. Consideration will be given … be part of a Senior Leadership Team committed to making a positive impact in our community. The Role Knowsley Council are seeking an experienced Safeguarding and Quality Assurance Unit Service Manager to join our Children's Services team. The successful candidate will: Lead and manage the effectiveness of the Safeguarding Unit (Including the Local Authority Designated Officer … driving forward our Children's Services Improvement Agenda, working to significantly improve the difference we make to the lives of children and young people who access support from our service and their families. As a pivotal member of our senior management team, the successful candidate will contribute to a sustainable and enduring turnaround of services; building a service More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. Our client is paying a basic salary of £57,000 + 3k on call allowance to operate on a fully remote … contract with additional benefits. To be successful, you must have demonstrable capabilites in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and … interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and More ❯

gym membership with Celtic Leisure and excellent development opportunities. Contractual hours 37 Basis Full time Job category/type Leadership and Management Attachments why work for NPT v2.pptx Visitor Service Manager REQ04338 JDPS.docx We are currently seeking a highly motivatedindividual with strong interpersonal skills and experience ofworking in a visitor attraction, to join our team as a … presents anexciting opportunity to be part of a team that can influence andmanage this change, to achieve the ambition of becoming adestination attraction for visitors. As a Visitor Services Manager you willsupport the Park Manager in the delivery of Gnoll Country Park'sbusiness plan and support in the management of the efficientdaily running of the visitor … andinterpersonal skills including ability to deal with customercomplaints Experience of organising and mangingevents. We would welcome those with experience inthe following roles: Parks and Recreation Manager Customer Service Manager Facilities or Assistant Manager Aboutus: We believe in rewarding and recognising ourcolleagues' efforts and achievements. We also believe thatthere's life at work and More ❯

Service Operations Manager About the Role Are you ready to lead IT service operations and champion excellence in reliability, performance, and user experience? We're seeking a Service Operations Manager to oversee our 1st and 2nd Line Support teams and ensure seamless IT service delivery across the organisation. As a senior leader … support function, drive continuous improvement, and play a key role in incident management, change control, and vendor relationships. Your leadership will ensure we not only meet but exceed our service targets, keeping systems running efficiently and delivering an outstanding experience for users. Key Responsibilities Service Leadership & Management Lead, develop, and inspire the 1st & 2nd Line Support teams, maintaining … high standards of consistency, quality, and service delivery. Effectively manage team resources, drive high performance through KPI tracking, and foster a culture of continuous improvement. Take overall ownership of IT service availability, aiming for 99%+ uptime and optimal system performance. Incident & Problem Management Oversee both standard and major incidents, ensuring prompt resolution and proactive steps to prevent More ❯

Vacancy Title: Service Delivery Manager (AVEVA PI) Contract Type: Permanent Location: Aberdeen Industry: Mechanical & Electrical Engineering IT & Software Development Salary: Competitive Start Date: 2024-06-14 REF: J Contact Name: Jack Elliott Contact Email: Vacancy Published: about 1 year ago AVEVA PI Support Manager/Service Delivery Manager Location - Aberdeen (Hybrid) Do … achieve tangible business value from innovative, intelligent solutions. The client's solutions enable connectivity, collaboration and real-time data intelligence. About the job We are looking for an experienced Service Delivery Manager to join our client's team in Aberdeen. You will be responsible for leading a team of engineers whilst ensuring that customers are supported … of Microsoft Office products, Word, Excel, PowerPoint, Visio • Good knowledge of Project Planning Tools - e.g. MS Project • Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager • Previous experience working within Systems Integration • Demonstrable experience of successfully leading a Team Skills and Abilities • Excellent analytical skills • Excellent verbal and written communication skills. More ❯

Service Delivery Manager Are you an experienced Project or Service Manager with a passion for delivering results and building strong client relationships? Want to work at the heart of smart city innovation? We’re growing - and we’re on the lookout for a Service Delivery Manager to join our Operations Team … This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology. What You'll Be Doing Manage day-to-day service delivery across client contracts Own relationships from implementation through to renewal Track budgets, raise POs, manage invoices, and ensure cost control Monitor performance against KPIs/SLAs, and oversee … reporting Proactively communicate service updates to clients Identify and lead new project rollouts (e.g. firmware, relocations, expansions) Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation Spot upsell opportunities and help fuel growth What You’ll Bring Strong project or service delivery background Experience with budgets, invoicing, and client reporting Excellent communication and More ❯