We are undertaking an exciting transformation programme which will set the foundation for our success, and an opportunity exists to join the IT Solutions - Service Excellence function as a SoftwareAssetManagement Analyst. About the roleThis role will be responsible for inventory management of IT software assets throughout the IT AssetManagement (ITAM … lifecycle within the company. The role will follow the SoftwareAssetManagement (SAM) policy, process and procedures and will implement associated ways of working, as well as mitigating the risk of failed software vendor audits and reducing unnecessary software costs across the global organisation. Your accountabilities- Support the globalisation of Group IT SAM policies, processes … and procedures for management of in-scope assets across the Group, including applicable standards and change control processes.- Ensure assets are inventoried and recorded accurately in the Group's SAM repository and tailor the reports to the needs of the business.- Manage requests and inquiries related to software usage, deployment and license availability and identify opportunities for re More ❯
IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice … and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation … and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with IT teams More ❯
IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice … and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation … and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with IT teams More ❯
Wooburn Green, High Wycombe, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Costa Coffee
technology systems and services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity … technology applications and services of varying scale and complexity which are used within Costa’ Digital and Loyalty business operations. This extends to multiple geographies beyond UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing … services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware and softwareassetmanagement, access controls, etc. This extends to being the main point of escalation for IT issues for customers, partners and suppliers within your role remit. responsible for delivering and completing IT processes and controls to More ❯
