1 of 1 Permanent Software License Management Jobs in the UK excluding London

Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a ‘first call fix’ wherever possible; escalate to agreed … customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing ‘IT Operations’ management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout ...