1 to 25 of 36 Permanent Support Manager Jobs in the UK excluding London

Software Support Manager Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership … and outstanding customer service. Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

Product Support Manager | Poole | Office-based (with flexibility) | £45,000 Are you a technically astute leader looking for that next step in your professional career? Rubicon are exclusively partnering with a rapidly growing , innovative sport technology business who are looking for an ambitious Product Support Manager to serve as the critical link across multiple teams inlcuding … tecnical support, engineering and design. As Product Support Manager, you will benefit from: Autonomy to lead the full product lifecycle of cutting-edge embedded systems A collaborative environment working across engineering, operations, and commercial teams Exposure to global clients and elite sports organisations Opportunities to travel and represent the company at innovation forums A flexible working model … with out-of-hours support rotation Influence over product strategy, roadmaps, and continuous improvement As Product Support Manager, your responsibilities will include: Leading the lifecycle of hardware-software products, from ideation to field support Acting as the primary escalation point for technical issues Managing the global technical support framework and ticketing system (Jira) Coordinating cross More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

IT Manager/Systems & Support Manager - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Team Management, Service Delivery, System Management, Project Delivery, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Manager/Systems & Support Manager Required by professional … services company with systems and support team dispersed across multiple UK locations servicing a global operation. Working within a full life-cycle IT management capacity successful candidate will manage a small team and oversee the support and management of the global business systems whilst working to improve the environment via project delivery and service management practices largely focused … oversight for the: Management and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the management and delivery of projects related to business and infrastructure environments Maintain technical oversight of core Windows server is your cloud office 365/exchange mail server environments More ❯

IT Support Manager - £40,000 - MSP - Gillingham We are recruiting for an IT Support Manager on behalf of a leading Managed Service Provider (MSP) in the Gillingham area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of … service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP … DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform basic server administration tasks such as file sharing, security management, and user access control. Support and maintain Microsoft 365 environments, including troubleshooting and administration. Work with virtualization technologies such as VMware and Hyper-V. Implement and oversee backup and disaster recovery solutions. Communicate effectively with More ❯

Customer Support Manager Department: Customer Support Employment Type: Permanent - Full Time Location: Milton Keynes Compensation: £50,000/year Description As the Customer Support Manager, you will lead the frontline of our customer support operations, ensuring timely, effective, and empathetic resolution of user issues. You'll look after a team of 9 support … bring your personality, your flare for customer service and you'll likely enjoy and be able to deliver the following: • Manage the day-to-day operations of the customer support helpdesk, ensuring SLAs and OKRs are consistently met. • Lead, coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing … Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. • Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. • Analyse support trends and customer feedback to identify areas for improvement and inform product and process enhancements. • Collaborate with Product, Professional Services, and Customer Experience teams to ensure a seamless customer More ❯

left to apply End Date: July 30, 2025 (30+ days left to apply) job requisition id R Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to … our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In … performing this role your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk More ❯

Company description: ClearCourse Job description: Customer Support Manager Brand: Swan Retail & EPOS Bureau Location: Waterlooville Role Type: Hybrid (3 days in office, 2 days remote) ClearCourse is a market-leading technology group providing innovative software solutions and integrated payments across a range of sectors including retail, hospitality, membership organisations, and healthcare. Our mission is to empower businesses with … smart, efficient, and scalable technology all supported by exceptional customer service. Were looking for a Senior Support Manager to lead the Customer Support function for both Swan Retail and The EPOS Bureau. This is a high-impact leadership role based in Waterlooville, where youll be responsible for ensuring our support teams deliver a world-class service … meeting SLAs and driving customer satisfaction. Youll play a pivotal role in shaping support strategy, developing people, and influencing the wider business. This is a full-time, permanent role offering a mix of strategic oversight and hands-on leadership within a fast-moving tech environment. Key Accountabilities: Lead, coach, and develop a team of Customer Support Managers across More ❯

Technical Lead & Sales Support Manager - EMEA & India/SAARC Location: UK (with travel across EMEA & India/SAARC) Type: Full-time Join A Market Leading Sales Team and Drive Technical Excellence Our client is looking for a Technical Lead & Sales Support Manager to play a key role in their dynamic Sales Team. This position is perfect … with the Regional Sales Managers and US-based engineering teams to ensure that products meet customer needs and are positioned strongly in competitive markets. Your Key Responsibilities: Pre-Sales Support: Deliver compelling technical presentations and application guidance to support product adoption. Technical Authority: Be the go-to expert for Tempo’s product portfolio — both internally and externally. Customer … Engagement: Support sales to key telecom accounts across the UK, Europe, and beyond, liaising with engineering teams to tailor solutions. Market Intelligence: Research trends and analyse competitor offerings to guide product positioning. Training & Post-Sales: Lead customer training sessions and support product evaluations and rollouts. Tender Support: Provide technical input for RFPs, RFQs, and RFIs. Cross-Functional More ❯

the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. Our Newcastle office is currently recruiting for Application Support Manager . As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate … multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued. The Team The Application Support team provides second and third-line support across the entire EMEA Application estate at Norton Rose Fulbright. The team reporting into the Application Support Manager is responsible for all aspects … pertaining to maintenance of the estate from ticket resolution to upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem-solving skills, team management/coordination, customer engagement and a pragmatic approach will be required More ❯

The Role: Help Desk and Customer Support Manager Location: Peterborough Salary: £45,000 pa + Benefits I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager . This is a newly created role which presents an amazing opportunity … join this company as they continue to go from strength to strength and grow across the UK Key Responsibilities Oversee the daily operations of the help desk and customer support teams. Develop and implement support policies, procedures, and best practices. Monitor and analyse support metrics to ensure high performance and customer satisfaction. Recruit, train, and mentor support … regular reports on team performance and customer feedback for management. Identify opportunities for process improvements and implement solutions. What you need in your locker Proven experience in a customer support or help desk management role. Strong leadership and team management and motivational skills. Excellent communication and interpersonal abilities. Proficiency with help desk software and customer support tools. Analytical More ❯

Operations Technical Support Manager Pitstone, Tring, Hertfordshire c.£55,000 Benefits: 8% Bonus, Excellent Pension, 33 (25+8) Days Holiday, Dental, BUPA, EV scheme, Workplace nursery scheme, Midday finish on Fridays, Enhanced family friendly policies, Wellbeing programme, Employee assistance programme including health and finance, Onsite subsidised canteen Skills: Continuous Improvement, LEAN, Six Sigma, SPC, FMEA, Production Machinery, Tooling, Kaizen … motors for aircraft propulsion. If you want to help deliver this future, we are looking for enthusiastic and creative people to join our team. The Role As Operations Technical Support Manager at Safran Electrical & Power you will support the Operations Transformation Lead and be accountable for implementing strategies to optimize workflow, reduce costs and enhance our overall … and machinery are operational and efficient Implement and maintain an effective tooling management system Make recommendations for OPEX and Capex expenditure and ensure tracking to set budgets Provide technical support to the operations team, ensuring that the processes and systems run efficiently Communicate effectively with all key stakeholders to ensure appropriate support for technical improvements Develop and implement More ❯

Our client is looking to add an excellent Business SupportManager to their small growing business based near the centre in Bristol . They are a specialist construction services company with contracts across theSouth West and London, with a reputation for quality, reliability, and innovation. This is a key role that supports the entire business, ensuring smooth operations, robust systems, and … a high-performing administrative function. About the Role Reporting to the Managing Director and Senior Operations Managers, the Office Manager will lead a small administration team and oversee a wide range of responsibilities including HR support, document control, IT coordination, QA and compliance, and general office management. Youll be instrumental in developing and maintaining efficient systems and processes … that support our operational excellence. Business Support Manager Responsibilities Office & Administration Central point of contact for all admin functions across departments Manage office supplies, branding, reception, and facilities Coordinate diary and meeting room bookings HR Support including onboarding, leavers, and training records Maintain HR files and manage security clearances for staff Answer phones, welcome visitors, manage More ❯

do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambiti Senior Support Engineering Manager Belfast mbitions. THALES Services Centre of Competence (SCC) are seeking … to recruit a dynamic & e Senior Support Engineering Managerxperienced . This role will form part of the leadership team providing Integrated Logistic Support domain expertise and governance with delegated responsibility from the function's Head for a significant share of the ILS team. This group consists of Reliability, Availability & Maintainability Engineers and Specialists, Supportability Analysts, Life-cycle Cost … Availability Modellers, alongside DRACAS Analysts for our Support Engineering . ng department The Support Engineering (ILS) Function is an integral part of the wider, multi-disciplinary Through Life Support Engineering (TSE) Team. As part of this 'One-Team' the successful individual will support and be supported by Teams of specialists in Tech. Pub's, Training, Obsolescence More ❯

to the JIC's, TSL's and EI's estates and buildings. The Facilities Department ensures the seamless operation of NBIP and the Institutes it supports by managing essential support services, including: • Facilities Helpdesk & Business Systems system - Overseeing service requests, fault reporting, and work coordination. • Security & Access Management - Managing site security, access control, and emergency response. • Soft Services Management … Ensuring adherence to health, safety, and environmental policies. • Mechanical, Electrical & Building Fabric Maintenance - Supporting maintenance and infrastructure services. • Project Management & Minor Works - Overseeing small-scale facilities projects. The FM Support Services Manager is responsible for the efficient and effective delivery of support services across NBIP and the Institutes. Reporting to the Head of Facilities, this role leads … key functions including security, cleaning, waste management, catering, insurance, and supplier contract management to support the organisation's research and operational needs. This role manages three direct reports and oversees several key service partner contracts. It also serves as the primary liaison with Anglian Innovation Partnership (AIP) on matters such as catering, campus services, and car parking, including thoroughfare More ❯

IVA Support Team Manager Location : Grantham (Onsite) Shift Pattern : Differing shifts between 8-4 and 11-7 Monday to Friday on a Rota Basis Salary: £30,000 Here at PayPlan, we are looking for a?motivational leader?with a passion for helping people to join our team as an IVA Support Team Manager. Ideally you will thrive … make a real difference to customers in financial need. Ready to join? Read on to find out more about this role. What would you be doing as an IVA Support Team Manager here at Payplan? Were looking for a dynamic and empathetic Team Manager to lead and inspire our team of IVA Support Case Officers . … An IVA Support Case Officer is responsible for assisting clients currently in an active Individual Voluntary Arrangement (IVA), as well as supporting their creditors throughout the process. They manage a portfolio of clients, maintaining regular contact to review their circumstances and ensure the best possible outcomes for both the client and their creditors As an IVA Support Team More ❯

Customer Services Manager- Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities for … thisCustomer Services Manager role: As the Customer Services Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive … regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a technical support or service delivery team (ideally 510 people) Background in software or ERP environments supply chain or POS experience a bonus Strong track record in meeting SLAs, improving customer experience More ❯

motivated and dynamic person to join our team, helping us further improve the systems and technologies within the Trust. You will be required to manage a customer focused digital support team, providing a flexible and responsive support service to CNTW NHS Foundation Trust and its partners, across a large geographical area. You will continue the development of a … maintained and that end users receive a high-quality service. Main duties of the job The successful candidate will have: Experience in managing innovative and responsive digital customer service support teams across multiple locations. Experience in the development, monitoring and reporting of service delivery against service level agreements. Experience in the leadership and management of teams in line with … leadership skills with an ability to motivate and control a large multi-skilled team and manage change. Excellent skills in the user of Microsoft Technologies with an ability to support technical staff in the resolution of problems. Knowledge of customer focussed support services, contact centres and support models including self-service. Experience of building strong and effective More ❯

everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Support The Customer Support Team is responsible for helping GBG's customers use our products. The Team takes pride in supporting GBG's Vision through the provision of excellent … customer service. Customer Support Manager - Tier1 The role reports to the Head of Customer Support EMEA, you will be responsible for the performance of the Tier 1 Customer Support team, ensuring customers receive the highest level of support. Tier 1 is the initial port of call for all incoming customer queries across our product portfolio. Tier … is responsible for resolving faster-turnaround queries and escalating other tickets as appropriate to Tier 2 specialists. What you will do Support delivery of the global customer support strategy Recruit, mentor and manage team members. Monitor, measure, and manage the team's progress. Promoting a positive environment, knowledge transfer and self-management/development. Demonstrate customer 'obsession' by More ❯

Your new company This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not … a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline support teams in fast-paced environments. As a Delivery Leader, you will manage a team … of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on More ❯

Role: IT Support Manager Location: Nottinghamshire Working Arrangement: 5 days a week in the office Salary: Up to £45k Are you looking for a role where you are able to lead the team and take control of all IT in the business? If so, read on; this may be the role for you. You will have a collaborative … nature as you will be dealing with a variety of people across the business, ensuring that you are overseeing the delivery of IT support services to ensure that you meet the needs of the group. You will manage a small team of two, so having exposure of leading and developing a team is crucial. You will be mentoring these … them grow and improve their skill set. You will be playing a key role in improving the IT service delivery processes, ensuring that you are fostering a customer-focused support environment. You will take full responsibility for ensuring the team resolves technical issues in a timely manner. You will be the escalation point for complex technical issues and coordinate More ❯

Stonewater are seeking an IT Solution Support Manager someone to manage a team of analysts to deliver the customer promise by ensuring an excellent level of service is provided to our customers and that application service availability meets the organisations service level requirements. You will provide expert support, advice and guidance on business applications and systems and … ensure they are fit for purpose, stable, and ensure continuous improvement in performance and value for money within the Solution Support function, in line with the Stonewater IT strategy. Acting as a thought leader on our selected business solutions, researching and reviewing industry best practice and upcoming changes to technology, you will configure and manage software, technologies, and controls … and support internal teams and suppliers in the secure configuration of software and systems. This role will be at the forefront in ensuring the availability of the business applications whilst also supporting the changes necessary for the business to evolve as an innovative, digitally focused housing association! The ideal candidate will: Hold a degree in computer related vocation (or More ❯

Application Support Manager - ERP Dynamics 365/Nav/BC We are currently working in partnership with a new client who are looking for an experienced Business Application Manager with specific ERP knowledge around MS Dynamics 365/NAV/BC. Job Objective To ensure the effective management and continuous improvement of existing commercial business applications and … tools, contribute to the modernisation of core business systems, and provide reliable support and coverage for the Head of IT as part of a collaborative and forward-thinking team. Key Responsibilities: Maintain and support the day-to-day operation of commercial business application systems, ensuring efficient data processing and system performance. Collaborate with the Head of IT to … plan, specify, select, and implement upgrades to core business systems and the adoption of new technologies. Liaise with external support partners to maintain system stability, performance, and overall effectiveness. Essential Skills: ERP Systems Expertise: Proven experience with recognised ERP platforms—preferably Microsoft Dynamics NAV/Business Central—including system implementation, configuration, ongoing maintenance, user support, and operational IT More ❯

Job summary Digital Services are looking to recruit Application Support Manager on permanent basis working 37.5 hrs per week This role is part of the wider EPR solution and as such will be exciting and challenging position which will make a difference to staff and patients across Nottinghamshire. In addition to the qualities in the Person Specification, you … subject matter expert for a number of digital applications for the Trust and the wider community and will also be expected to take the lead on larger projects with support from the Application Officers. This is a role that opens many opportunities throughout the Trust through exposure to a wide range of staff and applications. You would be involved … is an exciting time to be part of Digital Services at NUH as we embark on the replacement of our existing EPR systems and deploy digital solutions which will support our staff and process for the next 5 - 10 years. At present a significant proportion of the Digital Service teams are working from home using loaned NUH equipment. This More ❯