22 of 22 Permanent Support Manager Jobs in the UK excluding London

Application Support Manager/Business Applications Manager A fantastic opportunity has arisen for a Application Support Manager/Business Applications Manager to join a Crawley based law firm on a permanent basis. Application Support Manager/Business Applications Manager Key Responsibilities: • Provide leadership, support and motivation to the Applications team. … upkeep” of all databases in use by the firm. • Responsible for transactional data created by the applications and the optimisation of data management. • Oversee and deliver the 3rd line support for applications and ensure a responsive and high standard of support. Application Support Manager/Business Applications Manager Attributes/Skills: • Experience within the legal or … environments. • Able to coach and mentor development staff. • Strong commercial understanding to be able to strategically approach by vs. build decisions for the commercial benefit of the firm. Application Support Manager/Business Applications Manager More ❯

IT Support Manager Location: Ipswich (office-based with hybrid option after 6 months) Salary: Circa £45,000 per annum (depending on experience) Are you a proactive, driven, and technically skilled IT leader looking to take the next step in your career? REED Technology are working with a client with an exciting opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional service delivery across the business. You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both internal stakeholders and external … and a passion for continuous improvement, you'll help shape the IT landscape and contribute to the company's wider technology strategy. Key Responsibilities Lead and manage the IT support team, providing guidance, mentorship, and escalation support. Oversee day-to-day IT operations and ensure efficient resolution of technical issues. Plan, coordinate, and deliver internal IT projects to a More ❯

Product Support Manager We’re partnering with a fast-growing UK SaaS business on a pivotal Product Support Manager hire. You’ll lead day-to-day support operations, raise the bar on service quality, and turn customer feedback into product improvements, all while helping a scaling platform keep users happy and engaged. Role Overview: Location … Leeds City Centre/Hybrid (2+ days per week) Package: £35,000–£40,000 per annum & benefits Industry: Cyber Security/SAAS What You’ll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations … issues, prioritise bugs, and feed insight back into the roadmap. Building and refining knowledge bases for customers and internal teams. Spotting trends, recurring problems and automation opportunities to scale support efficiently. Coordinating comms and response during incidents/outages; keeping stakeholders in the loop. Working closely with Customer Success and Sales to protect retention and satisfaction. Main Skills Needed More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical … service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the … escalation point for major incidents, while contributing to the bank's wider technology strategy. In this role, you'll oversee day-to-day support operations, allocate resources to BAU and project needs, and manage stakeholder communications during high-impact events. You'll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support More ❯

SPTS product support Manager page is loaded SPTS product support Manager Apply locations Newport, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id Company Overview The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and … Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Directs, designs and implements a comprehensive product management … relationship. Supervision Leads activities of two or more sections or departments through subordinate managers who exercise full supervision in terms of costs, methods, and staffing. In some instances this manager may be responsible for running staff function and may not have subordinate managers. Skills and qualifications BSc degree or equivalent experience in Engineering, Science or Technical field. M.SC/ More ❯

IT Support Manager Location: Ipswich (office-based with hybrid option after 6 months) Salary: Circa £45,000 per annum (depending on experience) Are you a proactive, driven, and technically skilled IT leader looking to take the next step in your career? REED Technology are working with a client with an exciting opportunity for an experienced IT Support Manager to join a growing organisation and play click apply for full job details More ❯

Patient Support Manager Location: Shrewsbury area Salary: up to £50k + bonus Contract: Full-time, Permanent About the Role We're seeking a dynamic Patient Support Manager to lead a high-performing team responsible for managing new enquiries and ongoing patient care. This role is pivotal in driving service excellence, improving patient experience, and delivering measurable … patient pathways, and ensuring that every interaction reflects our clients' commitment to quality and compassion. Key Responsibilities Performance & KPI Management Own and monitor performance metrics across enquiry and patient support functions. Track daily dashboards and produce weekly reports for senior management. Achieve strong conversion rates and service-level performance. Ensure prompt patient follow-up and timely communication throughout the … care journey. Team Leadership & Culture Lead, motivate, and support the Patient Support Team to exceed KPIs. Build a culture of accountability, ownership, and continuous improvement. Recruit, onboard, and develop new team members effectively. Deliver regular coaching on communication, objection handling, and service quality. Service & Process Improvement Map and refine patient pathways to remove delays and enhance experience. Collaborate More ❯

Office and Sales Support Manager Location: Pride Park, Derby (Hybrid - up to 3 days in office, 2 days remote) Salary: £25,000 - £30,000 dependant upon experience (with flexibility for the right candidate) About the Role Our client is a growing, profitable organisation based in Pride Park, Derby. They provide managed print solutions, document and content management, workflow … With ambitious growth plans, they are looking for a proactive and committed individual to join the team and grow with them long-term. The Role As Office and Sales Support Manager , you'll manage all aspects of back-office administration and provide essential support to the sales team and Director. This is a varied role with periods … of high activity and quieter times where you'll work independently and take initiative. Key Responsibilities: Ensure smooth running of back-office operations Provide administrative and sales support to the Director and sales team Manage invoices, debtor reports, and bank duties Maintain and update CRM and document management systems Handle email inboxes and forward relevant communications Manage sales commissions More ❯

Patient Support Manager Location: Shrewsbury area Salary: up to £50k + bonus Contract: Full-time, Permanent About the Role We're seeking a dynamic Patient Support Manager to lead a high-performing team responsible for managing new enquiries and ongoing patient care click apply for full job details More ❯

IT Support Manager Belfast Our Client is seeking an experienced and proactive 3rd Line Support Manager. This role is responsible for managing escalated technical issues, overseeing the resolution of complex IT problems, and ensuring the stability and performance of our IT infrastructure. Essential: • Strong technical knowledge of Windows/Linux servers, networking, virtualization (VMware/Hyper-V … cloud platforms (Azure/AWS), Identity solutions and enterprise applications. • Excellent knowledge and experience in IT support, with demonstrable experience in a 3rd line or senior technical role. In addition, you will also have: • 3rd Level qualification in IT or Computing (an advantage) • Experience with ITSM tools (e.g., ServiceNow). • Excellent troubleshooting and problem-solving skills. • Strong communication and More ❯

unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. Your Mission Reporting directly to the Senior Manager, Support Services, you will be responsible for delivering excellent support to our customers both in terms of speed and quality. You are a dynamic leader who can … team to deliver high performance consistently. You are detail and data oriented and are constantly looking for ways to hit and exceed our performance targets. You've managed a Support/Success team before, working closely at the intersection of customer support or success, product and knowledge management to help our customers get the answers in a quick … against outstanding results for our key performance indicators including but not limited to resolution times and CSAT Transform the team to enable future strategies including providing client value-based support and expanding the scope of the team Enable the team's expansion in line with the company's global expansion strategy - help build and manage a multi-country support More ❯

Life assurance 4 times x basic salary, Westfield Health cash plan, Employee Assistant programme, socials A fast-growing SaaS company is looking for a proactive, B2B-focused Telephone Account Manager/Sales Support to join their busy sales team. This is a hands-on role managing client accounts, driving adoption, and spotting opportunities to grow revenue. This is … an additional role to strengthen their team due to expansion and offers a great stepping stone to move into an Account Manager based role within 12-18 months. The Sales Support/Account Manager will have some internal sales experience and will see you working closely with the Business Development Account Managers.You will be responsible for taking … the volume requests away from the account managers.You will liase with the internal support team who deal with all the incoming tickets to produce quotes.These quotes are produced using MS Dynamics CRM System. What Youll Do Manage and grow a portfolio of B2B clients via phone and online Understand client needs and demonstrate the value of the software Handle More ❯

are responsible for supporting all applications, infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers mission critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews About the role We’re looking for a proactive and experienced … IT Support Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation. The role is a hybrid role that will include onsite attendance … at our office in Stevenage on a weekly basis You will be responsible for: The day-to-day support of all applications, infrastructure and communications equipment Management of Service Desk, 2nd and 3rd line engineers Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to More ❯

Technical Support Manager - Construction/Consultancy Wales region £52,000 + Car Allowance £5,740 + 22% Pension + 44 Days Holiday + Hybrid Working + Career Development + £300 Wellness Allowance Are you currently working in a technical construction role such as building surveying, contract management, project management, or asset management? Would you like to step away … professional, self-managed approach to your work. This is a role for someone who thrives on variety, autonomy, and making a visible impact. This position offers the chance to support and influence the entire public sector across Wales helping organisations deliver better outcomes for communities. It provides genuine variety, opportunities to grow and broaden your technical and professional skills … scale. The Role *Act as a technical advisor and liaison between public sector clients and contractors. *Ensure awarded construction projects run smoothly and meet compliance standards. *Provide dispute resolution support to keep projects on track. *Attend 2-3 meetings per week with clients and contractors (ApCos) across Wales. *Conduct regular site visits and troubleshoot technical or delivery issues. *Participate More ❯

A growing client of ours are seeking an experienced 3rd Line Support Manager to join them. This role is responsible for managing escalated technical issues, resolving various IT problems, and ensuring the stability and performance of an array of IT infrastructure. The successful candidate will combine strong technical expertise with excellent leadership and communication skills. You will manage … Requirements: Strong technical knowledge of Windows/Linux servers, networking, virtualisation (VMware/Hyper-V), cloud platforms (Azure/AWS), identity solutions, and enterprise applications. Proven experience in IT support, with demonstrable work in a 3rd line or senior technical role. 3rd-level qualification in IT or Computing (advantageous). Experience using IT Service Management tools (e.g. ServiceNow). More ❯

Join our Net Zero Team as a Data Intelligence and Support Manager . Lead the transformation of data usage for our Net Zero and Asset Management goals, creating sustainable, energy-efficient homes. You will design data architecture, products, and software solutions, manage a skilled data team, and drive the transition to Microsoft Fabric. Responsibilities include developing models and … be a Disability Confident employer. Further information can be found at this link - https://togetherhousing-group.my.canva.site/Requirements Outline of Key Responsibilities for the Data Intelligence and Support Manager... Lead the design and implementation of data architecture for Assets and Net Zero using Microsoft Fabric Medallion and Kimball principles. Oversee advanced data analysis, including reconciliation processes and … dashboards to support strategy and investment. Utilize SQL, Python, API integration, Power BI, and advanced Excel for high-quality insights. Manage the migration from on-premise data warehousing to Microsoft Fabric, ensuring data integrity and effective change management. Ensure data quality and governance throughout the data lifecycle. Collaborate with senior managers to assess AI solutions that enhance performance and More ❯

Technical Support Manager - Construction/Consultancy Wales region £52,000 + Car Allowance £5,740 + 22% Pension + 44 Days Holiday + Hybrid Working + Career Development + £300 Wellness Allowance Are you currently working in a technical construction role such as building surveying, contract management, project management, or asset management? Would you like to step away More ❯

within City Health Care Partnership. The successful candidate must have experience of leading SystmOne projects and configuration, along with a keen interest in business intelligence. Based at the Business Support Centre in Hull the role may also require you to travel across the East Riding with occasional visits to the Northwest. We are also able to offer hybrid working … for developing clinical systems. You must have excellent communication and engagement skills and be both effective and comfortable operating within a fast-paced and demanding environment. Key Responsibilities Project support the implementation of new SystmOne units Project support on SystmOne migration work Analyse and implement new functionality that crosses our clinical systems, both SystmOne and external integration systems … e.g. 111 Direct Booking Supervision responsibilities Support our Training Manager in successful delivery of any training requests At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine. Work with More ❯

ERP Training and Support We are actively recruiting a Training and Support Specialist to join a critical aviation and defence organisation based in Bournemouth, Christchurch. This is a vital position focused on the delivery of high quality training and expert user support for a key Enterprise Resource Planning (ERP) system utilised across the engineering, logistics, procurement, and … various user groups. Providing in person training at the Bournemouth headquarters and other UK/international sites as required. Acting as a key point of contact for expert user support and system troubleshooting. Collaborating with change leads to ensure training aligns with evolving business processes and compliance requirements. Maintaining training standards and driving continuous improvement in training effectiveness. Representing More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in … well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management More ❯

join our clients dynamic and growing IT Infrastructure Services team — and help shape how thousands of users connect, collaborate, and perform every day. This is more than just a support role — it’s your chance to lead innovation, drive reliability, and elevate user experience across a global business. 💼 What You’ll Do As our EUC Team Leader, you’ll … complex technical escalations Collaborate with IT leadership to shape our EUC strategy 🌟 What You’ll Bring We’re looking for someone with: Proven experience in EUC leadership or senior support roles Strong technical knowledge of Microsoft 365, Intune, SCCM, Citrix & MDM A passion for mentoring, problem-solving, and continuous improvement Excellent communication and coordination skills A calm, methodical approach More ❯

Wiltshire Councils. Adoption West provides a range of adoption services including: The recruitment and assessment of prospective adopters Family finding services for children requiring permanency via adoption Post adoption support services Services to birth family and adopted adults This is an exciting time to join Adoption West as we build on the solid foundations already in place and our … As part of an internal restructure, our functions going forward will be service led across the region, rather than office/hub based. Main duties Responsible for supervising Adoption Support social workers in assessing the support needs of adoptive families, Contributing to developing and improving the Adoption Support services across the region Deputising in the absence of … the Team manager You will need: A Social Work Qualification (degree or equivalent) and current registration with Social Work England At least two years experience relevant to adoption within the past five years. In-depth knowledge and experience of childcare law and practice. The ability to analyse complex information to make recommendations and informed decisions Adoption West: is an More ❯