5 of 5 Permanent Technical Service Delivery Manager Jobs in the UK excluding London

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the … critical link between technical delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN … Wi-Fi), and infrastructure. Support technical teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports More ❯

us unique. To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com Role Summary The Service Delivery Manager will interpret and anticipate the needs of their customers and establish close working relationships with them. The Service Delivery Manager must therefore … role may require out work to be completed outside of the standard office hours and will require travel through UK and Global CPS Offices. What you will be doing Service Delivery & Operations: Ensure high-quality IT service delivery, aligning with business needs and SLAs. Manage incident, problem, and change management processes effectively. Stakeholder Management: Act as … the key point of contact for internal teams and external clients, ensuring alignment on service expectations and continuous improvement initiatives. Stakeholder Management: Carry out service reviews with business management to ensure requirements for IT services, solutions and products continue to be met and use this to help drive global continuous improvement strategies and initiatives. Technical Leadership: Leverage More ❯

us unique. To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com Role Summary The Service Delivery Manager will interpret and anticipate the needs of their customers and establish close working relationships with them. The Service Delivery Manager must therefore … role may require out work to be completed outside of the standard office hours and will require travel through UK and Global CPS Offices. What you will be doing Service Delivery & Operations: Ensure high-quality IT service delivery, aligning with business needs and SLAs. Manage incident, problem, and change management processes effectively. Stakeholder Management: Act as … the key point of contact for internal teams and external clients, ensuring alignment on service expectations and continuous improvement initiatives. Stakeholder Management: Carry out service reviews with business management to ensure requirements for IT services, solutions and products continue to be met and use this to help drive global continuous improvement strategies and initiatives. Technical Leadership: Leverage More ❯

Technical Service Delivery Manager/Technical Project Manager - Redhill (5 days on site during probation and thereafter Wednesday and Friday from home) - £55-60k base plus benefits Fantastic opportunity to gain a DV clearance and work on key projects protecting the nation. MUST have experience of MOD projects and MUST be eligible for … projects and the ongoing management of our client's MOD project portfolios to meet the customer's and company's requirements. SAS3, CSCS and MMM oversight/ownership at service management level. Managing an entire picture of all ongoing projects against contract scopes. Working with other PMs as required. Matrix is suggested. Capturing programme overviews (schedules, risks, implementation plans … across all three contracts. Including: Production and ongoing management of high-quality documentation including Project Management Plans, Risk Registers, Project Schedules, and other project documentation as required. Ensuring internal service launches capture all relevant information such that support etc aware of new services, documentation is captured and maintained etc. Acting as support contact for projects under remit of the More ❯

new projects and the ongoing management of project portfolios to meet the customer's and company's requirements. Must hold or have the ability to achieve DV Security Clearance. Technical experience of electrical/electronic, IT networking equipment and satellite communication. Engineering or science degree preferred but not essential. Key Tasks Managing an entire picture of all ongoing projects … ongoing management of high-quality documentation including Project Management Plans, Risk Registers, Project Schedules, and other project documentation Assist in managing the resolution process to ensure project engineering/technical issues are rectified. Assisting in the roll-out of Service Management and Group Planner function. Support other Project Managers in the project implementation and ensure that projects progress More ❯