8 of 8 Permanent Technical Support Manager Jobs in the UK excluding London

Customer Support Manager Location: Manchester Salary: £35,000–£45,000 Type: Permanent/Full-Time A fast-growing software house is seeking a hands-on and proactive Customer Support Manager to lead a small, high-performing team. This is a people-first environment with a product-led culture, offering a fantastic opportunity to shape how exceptional … support is delivered to thousands of app users. You’ll be actively involved in customer communications via Freshdesk, live chat and phone—while mentoring others, improving support processes, and using customer insight to influence product development and innovation. Key Responsibilities Lead and support the Customer Support team to deliver consistent, high-quality service Handle tickets and … customer queries directly, setting a high standard in tone and responsiveness Develop deep technical understanding of the app, triage tools and support systems Liaise with Product and Development to feedback on user issues and trends Forecast support needs around new features and launches, aligning team priorities Oversee escalations, complaints, data protection concerns and ensure SLA adherence Contribute More ❯

Infrastructure Support/Technical Team Manager £40000 - 48000 GBP 5% bonus Hybrid WORKING Location: United Kingdom (Greater London) Type: Permanent Infrastructure Support Team Manager Hybrid/Flexible | Up to £48,000 + 5% Bonus | Career-Defining Opportunity Are you an experienced people leader with a background in IT infrastructure support? This is a standout … UK's leading Managed Service Providers, delivering critical technology services to customers in the UK defence sector. We're looking for someone who brings a people-first mindset, strong technical grounding across infrastructure technologies, and the confidence to lead high-performing teams in a dynamic, secure environment. What's in it for you? Salary : Up to £48,000 depending … progression Work-life balance : Family-first culture, flexible hybrid working, no on-call duties Hours : Monday to Friday, 37-hour working week Who we're looking for: Proven people manager : You've successfully led technical teams, carried out performance reviews, and driven workflow improvements Strong communicator : Able to generate and present clear reports to senior stakeholders, with an More ❯

Technical Customer Support Manager required to join our clients growing team. You will provide leadership and technical support to our Customer Support Engineers, ensuring their products maintain high performance and quality standards. As Technical Customer Support Manager key responsibilities include: Lead & Develop: Manage and coach a team of 6 Customer Support … product installations, maintenance, and ensuring maximum product uptime. Global Reach: Travel across Europe, the USA, and Asia (up to 20% travel) to collaborate directly with customers and provide critical technical support. Skills Required: Bachelor's degree in physical sciences or engineering. At least 5 years of experience in field service or technical support, ideally with complex engineered More ❯

Technical Support Manager Overhead Lines Ref 76993 Vacancy title: Technical Support Manager Overhead Lines Function(s): Development Management, Engineering, Pre-construction Contract type: Full time permanent Region: Midlands Location(s): Swynnerton/Rugby Description Technical Support Manager - Overhead Lines Location: National Talented people are the key to our success About us … comprehensive range of markets. We aim to create great results for our customers, partners and ourselves. The role: We have a fantastic opportunity within our Energy business for a Technical Support Manager within the Overhead Lines department. The Technical Support Manager will work as part of the technical support team, supporting the … pre-construction, training, resourcing and methodology departments. Responsibilities: Provide technical support and insight to our tender teams Work with the management team in developing a suite of Construction Work Instructions and ensuring these are communicated to the project teams Maintain a digital library of Construction Work Instructions Assist the training department in ensuring the correct competencies are in More ❯

Technical Support Manager Overhead Lines Ref 76993 Vacancy title: Technical Support Manager Overhead Lines Function(s): Development Management, Engineering, Pre-construction Contract type: Full time permanent Region: Midlands Location(s): Swynnerton/Rugby Description Technical Support Manager - Overhead Lines Location: National Talented people are the key to our success About us … comprehensive range of markets. We aim to create great results for our customers, partners and ourselves. The role: We have a fantastic opportunity within our Energy business for a Technical Support Manager within the Overhead Lines department. The Technical Support Manager will work as part of the technical support team, supporting the … pre-construction, training, resourcing and methodology departments. Responsibilities: Provide technical support and insight to our tender teams Work with the management team in developing a suite of Construction Work Instructions and ensuring these are communicated to the project teams Maintain a digital library of Construction Work Instructions Assist the training department in ensuring the correct competencies are in More ❯

Technical Account Manager, Enterprise Support Job ID: AWS EMEA SARL (UK Branch) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. An AWS Technical Account Manager is a trusted advisor and … cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build … best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from More ❯

and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow. Join us as a Technical Support Manager, where you will play a pivotal role in enhancing the support we provide to our major Oil & Gas customers. Imagine being the key point … of contact, ensuring customer satisfaction while leading onsite teams through complex projects. You will collaborate with various business areas to drive technical project management and business improvement initiatives, all while maintaining a strong focus on health, safety, and environmental (HSE) execution. Your expertise will be crucial in managing data quality and providing comprehensive technical knowledge to ensure successful … and project management experience, with the ability to manage your time effectively to meet project requirements. Proven experience in leading teams and driving business improvement activities across projects. Comprehensive technical knowledge to assist with troubleshooting, maintenance activities, and the interpretation of technical documents. A commitment to HSE execution, with experience conducting EHS audits and ensuring compliance during all More ❯

Our Client We have the pleasure of working with a UK leader in the supply, support, and service of high-performance laser systems used in ophthalmology and aesthetic medicine. Established in 1991, this company is known for technical excellence, customer focus, and long-term partnerships with leading global manufacturers . With the planned retirement of a long-serving … team member, they are hiring a Technical Service Support Manager to lead their service function into its next phase — combining field engineering leadership, technical coordination, and internal capability development. Purpose of the Role This is a hands-on technical leadership role designed to support engineers, maintain product knowledge across the team, and ensure quality … across all technical services. You will take the lead on field escalation issues, technical communication with manufacturer partners, and in-house engineering standards. The successful candidate will be involved in structured succession planning and will work closely with the outgoing team member to ensure a smooth transition. Key Responsibilities Provide day-to-day onsite support for engineers More ❯