1 of 1 Permanent Support Engineer Jobs in Verwood

1st Line IT Support Engineer – Growing MSP | £24k–£27k Benefits | Dorset/Hampshire Are you a talented 1st Line IT Support Engineer looking to take the next step in your career? This is your chance to join a well-established Managed Service Provider with 30+ years in business, a loyal client base, and a reputation for … part of a growing business with career development opportunities The role at a glance: As the first point of contact on the service desk, you’ll provide remote technical support, troubleshoot and resolve issues, and ensure a high level of customer satisfaction. You’ll work with a range of technologies including Microsoft 365 , Windows Server/Desktop , Mac OS … networking , and managed Wi-Fi solutions . Key responsibilities: Deliver 1st Line diagnosis and resolution with high first-time fix rates Log, manage & prioritise tickets via phone, email & portal Support Microsoft 365 admin, Windows, Mac OS, networking & backups Meet SLA targets while maintaining excellent communication Keep clear documentation & contribute to the knowledge base We’re looking for: Previous 1st More ❯