Service Desk Coordinator, Fixed Term
magor, monmouthshire, united kingdom
Indigo TG
About The Role Fantastic job opportunity as an entry level role into the world of IT & Telecommunications. Full training of the job role is provided by our dedicated training department with no previous technology skills required but is an advantage. Shift basis: 4 on 4 off. 2 days, 2 nights. 10 hour days … customers' support, UK, EMEA, NAM, LATAM, APAC and Global service partners and suppliers. It is important that the Service Desk Co-Coordinator is clear and concise in all forms of communications. Diligence and attention to detail are also key skills along with ability to multi-task and prioritize work appropriately. The post holder will be required to take on … any additional duties which may be considered within the remit of the role. Principal Accountabilities/Objectives: Answer and process customer fault calls in a professional, responsible and consistent manner. Conduct transactions accurately, which adhere to SLA measurements as per customer contracts. Log support calls from customers on the fault management system and pass to the relevant technical support More ❯
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