1 to 25 of 34 Permanent Customer Experience Jobs in Wales

trust through openness and transparency, where everyone is inspired to do their best work. About The Role We are looking for a Director of Customer Experience and Engagement to build and lead the organization responsible for helping Nscale customers realize meaningful value from our platform. You will … strategy, operating model, and execution of our customer experience function. This role will be pivotal in working with our customers across the AI lifecycle—from initial requirements gathering to contractual acceptance, onboarding and workload migration through production adoption, optimization, and expansion. This role sits at the intersection ...

looking for a Product Manager to join Veygo’s Growth product area. You’ll own defined parts of the acquisition and onboarding experience, helping customers discover the right product, complete their journey and reach value quickly. Working within the wider Growth strategy, you’ll be responsible for progressing customer … problems from insight through to delivery and measurable outcomes. We’re looking for someone commercially minded, curious and confident working with data, stakeholders and customer insight. You’ll need to be comfortable combining discovery, analysis and delivery: understanding product performance and customer behaviour, identifying opportunities, prioritising work ...

Customer Services Representative Location: Cardiff Free Parking Salary: £28k - £38k per annum D.O.E Plus a £3,600k annual bonus Great benefits and career progression. The Company A leading provider of Telecommunication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Service Representative This is an exciting customer service role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will help manage ...

works — join SINGU and be part of this transformation. About The Role We're looking for a Solutions and Implementation Manager to join our Customer Experience team, managing the delivery and implementation of Micad FM , our estates management platform, for our UK customer base. We're bolstering … high volume of upcoming implementations . In this role, you'll be the technical expert who bridges the gap between sales and Customer Success – owning the customer journey from pre-sales through to complete implementation. If you're excited about managing complex technical projects, solving implementation challenges ...

delivering improvements across our Store Online operation. This role is responsible for supporting and delivering operational change that improves productivity, reduces cost, enhances the customer experience, and simplifies processes for our Store colleagues. Working closely with Store Operations, Technology, Learning & Development, and external suppliers, the successful candidate will … technologies and ways of working Performance and productivity improvement initiatives Our mission is simple: Reduce the cost of operating our online business, improve customer service, and make life easier for our Store colleagues. Key Responsibilities Lead and support operational improvement projects across the online fulfilment operation. Identify opportunities ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

enhancing the delivery of Digital services across the organisation. You will work collaboratively with colleagues, suppliers, and stakeholders to ensure services are reliable, customer-focused, and aligned with Welsh Water's strategic priorities.This role offers the opportunity to build strong partnerships, influence positive change, and drive continual improvement across … help create an environment where suppliers and partners work closely with Welsh Water to deliver high-quality services, innovation, value for money, and excellent customer outcomes.Working closely with teams across the business, you will help ensure service improvement opportunities are understood, prioritised, and implemented effectively, supporting our commitment ...

team. This is an exciting opportunity to play a key role in shaping product ranging and space planning decisions that directly impact sales performance, customer experience and business efficiency. Working across Merchandising, Floor Planning, Trading and Store Format teams, you'll use data and insight to support strategic … scalable solutions. Support the successful delivery of key merchandising and floor planning initiatives throughout the product lifecycle. What We're Looking For Essential Skills & Experience Strong analytical skills with the ability to work confidently with large datasets. Advanced proficiency in Microsoft Excel and SQL . Experience building ...

touch today! About the role We’re looking for an experienced Senior Product Manager to drive forward our capabilities to improve the customer experience across Confused.com. As a key voice within the business, you will shape and evangelise the product vision for your area. … closely with a team of engineers, analysts and designers, as well as others across the business to identify and deliver on opportunities to deepen customer relationships, increasing engagement, conversion, product holding, loyalty and ultimately customer lifetime value. Championing and evangelising a ‘one platform’ approach, this role will also ...

Nscale is seeking a Director of Customer Experience and Engagement to build and lead the organization that helps customers realize value from our GPU cloud platform. You will own strategy, operating model, and execution across onboarding, adoption, and expansion, working with engineering, product, sales, and infrastructure to ensure … customers can run AI workloads effectively. You will guide customer journeys from initial requirements to production adoption, shape metrics and escalation #J-18808-Ljbffr ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

operational meetings and major incident reviews Assist with onboarding of new partners and technical projects Build strong relationships with internal teams, suppliers and partners Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service Support achievement of company CSAT and NPS objectives … escalation point for partner concerns and service issues Drive a culture of ownership and exceptional service delivery What We're looking for: Previous experience leading technical support teams within an MSP environment Minimum 5 years' experience supporting Microsoft-based environments Strong experience across: Microsoft 365 Azure Active ...

department through coaching, mentoring, succession planning, structured one-to-ones and regular performance development activity. Own service performance across all supported functions, ensuring exceptional customer outcomes, operational excellence and consistent achievement of service targets. Act as the senior escalation point for major partner issues, balancing customer experience … senior representative of the Service Department during reviews, escalations and critical service events. Drive measurable improvements in partner satisfaction, retention and overall service experience through a customer-first approach. Lead continual service improvement initiatives through data analysis, root cause investigations and operational reviews. Champion innovation, automation and emerging ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum Requirements Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client‐facing … role in a consulting environment is a must‐have). UK public sector experience (central government). Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations. Excellent facilitator of workshops , able to lead stakeholder groups to achieve focused outcomes. Accomplished ...

part of a fast-moving environment building defensible capabilities to keep Monzo and our customers safe. Our work has a direct impact on customer experience and the company’s bottom line by reducing fraud and scams in financial transactions. Our ML scientists work on problems spanning fraud detection … prevention, transaction monitoring for suspicious activity, customer risk assessment and operational tooling. What you’ll be working on A Lead Machine Learning Scientist is a technical individual contributor (IC) leadership role. You will be expected to leverage deep experience in developing and deploying advanced ML models ...

services. Reporting to the Senior Manager, Technology, you will ensure that IT services remain reliable, secure, and resilient while being aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence … link between Technology, business stakeholders, Information Security, Operational Resilience teams, and third-party suppliers to deliver exceptional service outcomes and an outstanding customer experience. JOB DUTIES: Lead and continuously improve the IT Service Management framework, aligning it with business requirements, regulatory expectations, and industry best practices. Manage core ...

IdentityApplylocations: United Kingdom: Cardifftime type: Full timeposted on: Posted Todayjob requisition id: R113235Are you passionate about helping businesses combat identity fraud while delivering seamless customer experiences Do you enjoy working with clients and sales teams to shape strategies, influence decisions, and drive measurable commercial impact?**About the Business:** LexisNexis … Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud ...

centre of the machine that makes that growth possible The Opportunity Mission-driven HR : Partner with product, design and digital lending leaders building the customer experience for millions, plus our fraud, workplaces, impact and corporate communications and marketing teams Global recognition : Join a company named by TIME … partnered with senior leaders in a scaling technology, fintech or high-growth business, and has owned a portfolio rather than supported one. Required Experience HR business partnering experience with senior leaders in a scaling technology, fintech or high-growth business, with portfolio ownership Exposure to product, design, marketing ...

passionate about helping businesses combat identity fraud while delivering seamless customer experiences? Do you enjoy working with clients and sales teams to shape strategies, influence decisions, and drive measurable commercial impact? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business … Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud ...

data platform, analytics capabilities, and AI future. As the business continues to grow, data is playing an increasingly critical role in driving decision-making, customer experience, and product innovation. As Data Platform Lead, you'll take ownership of a modern cloud-based data platform while leading a team … into robust technical solutions. Exciting projects already underway include: Re-architecting data models and consumption layers Supporting the delivery of new digital products and customer experiences Building AI-ready data foundations Working alongside teams exploring machine learning and emerging AI capabilities Driving improvements in data quality, governance, observability ...

passionate about helping businesses combat identity fraud while delivering seamless customer experiences? Do you enjoy working with clients and sales teams to shape strategies, influence decisions, and drive measurable commercial impact? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business … Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud ...

enterprise technology estate, including business applications, collaboration platforms, operational systems and digital tools. You'll ensure technology supports efficient business processes, improves user experience and enables effective organisational performance. Managing technology suppliers and contracts You'll lead the procurement, mobilisation and day-to-day management of technology suppliers, managed … organisational effectiveness through digital technologies, automation and process improvement. Working collaboratively across the Authority, you'll lead digital change initiatives that simplify processes, improve customer experience and enhance organisational capability. Supporting innovation You'll work with technology providers, academia and public sector partners to identify emerging technologies ...

scheduling purposes. Analysis of various Contact Centre metrics and trends to continuously improve the plans and forecasts. What you'll need to succeed Experience of Resource Planning and Demand Modelling Experience of working with and influencing key stakeholders in an organisation to help deliver effective plans Experience ...

Connect API. You will own the roadmap to develop our APIs and will need to make important prioritisation decisions to meet current and future customer needs (including readiness for AI agents and LLM-based consumption). Key to the role will be working with the API Architect and development … engineering, product, marketing, sales and support teams and customers across the globe to ensure smooth product development, go-to-market and day-to-day customer experience. Key Responsibilities Champion the customer perspective, gathering feedback to inform API product decisions. Own and prioritize the product roadmap to maximize business ...

Connect API. You will own the roadmap to develop our APIs and will need to make important prioritisation decisions to meet current and future customer needs (including readiness for AI agents and LLM-based consumption). Key to the role will be working with the API Architect and development … engineering, product, marketing, sales and support teams and customers across the globe to ensure smooth product development, go-to-market and day-to-day customer experience. Key Responsibilities Champion the customer perspective, gathering feedback to inform API product decisions. Own and prioritize the product roadmap to maximize business ...