14 of 14 DemandTrendPermanent Customer Experience Jobs in Wales

you love what you do, get in touch today! About the role We're looking for an experienced Senior Product Manager to drive forward our capabilities to improve the customer experience across . As a key voice within the business, you will shape and evangelise the product vision for your area. You'll use the latest technologies and … and repeat. You'll work closely with a team of engineers, analysts and designers, as well as others across the business to identify and deliver on opportunities to deepen customer relationships, increasing engagement, conversion, product holding, loyalty and ultimately customer lifetime value. Championing and evangelising a 'one platform' approach, this role will also look beyond the website, realising … seamless multi-channel user journeys across the estate, providing the best customer experience however, whenever or wherever that takes place. What you'll be doing: Strategy Defining, owning, evangelising and driving the strategy for the Comparison journey for a significant Product Area aligned with a market vertical (e.g. Car, Home, Van, Travel, Life) Responsible for a multi-channel More ❯

ever Head of Digital Analytics-a strategic and hands-on leader who will build the function from the ground up and define how Admiral uses digital data to drive customer experience, performance, and business transformation. You'll be joining at a pivotal moment as we scale our digital capabilities and put data at the heart of every decision. … d love to hear from you. The essential skills we need Function Design & Strategic Leadership Can define and deliver a long-term digital analytics strategy aligned with business and customer priorities. Demonstrates ability to set up new functions, secure funding, and establish digital analytics as a core capability within a complex organisation. Able to build business cases and influence … capabilities. Proficient in tools such as Adobe Analytics, Adobe Launch, GTM, GA4, BigQuery, and Looker, with ability to select and rationalise tooling effectively. Connects infrastructure decisions to long-term customer experience and operational goals. Data Storytelling & Change Influence Translates digital data into compelling, insight-driven narratives that inspire action across different levels of the business. Uses data storytelling More ❯

a committed and passionate Principal UX Architect to join our growing business. Purpose of the role The UX Architect will be responsible for defining and driving the overall user experience (UX) strategy for our digital products and services, ensuring a consistent, accessible, and engaging experience for our customers across all platforms (web, mobile, app, and emerging channels). … This role will lead the development of our internal UX practice, embedding customer-centric design thinking into our product development lifecycle and ensuring that every interaction reflects our brand values and meets customer needs. In this role, you can expect to: Define the companys overarching UX vision and strategy, aligning it with business objectives and customer needs. … frameworks, and standards to guide design consistency and quality across platforms. Build and mature the organisations UX practice, including processes, tools, governance, and ways of working. Advocate for the customer at all stages of the product lifecycle, ensuring UX considerations influence strategic decision-making. Experience Design Oversight Own the end-to-end digital customer experience, ensuring More ❯

understanding of our Unsecured Personal Loan (UPL) product and the environment it operates in. Key Responsibilities Analysis Develop tools to visualise the end-to-end Unsecured Lending funnel across customer segments. Use manual and supervised learning techniques to identify outlier segments or interactions that could be improved to reduce friction, enhance customer experience, and boost conversion and … the composition of our portfolio. Provide regular market insights covering competitor performance, industry trends, innovations, regulatory impacts, and market growth. Monitoring Track funnel performance, test outcomes, and shifts in customer behaviour. Act as the go-to Trading representative for the Product team, leading product-related analysis and participating in daily sessions. Commercial Focus Maintain a strong understanding of key … strong relationships across Admiral Money to provide context and increase understanding of product performance. Collaborate across the Admiral Group to identify opportunities, share insights, and drive innovation. Skills and Experience Desirable Experience in product, product analysis, or customer/commercial-focused roles. Proven ability to manage impactful deliverables. Experience engaging with internal stakeholders. Essential Comfortable working More ❯

/bots), making it easier for customers and contact centre colleagues to locate and obtain the right answers, quickly and first time Experience within a Contact Centre/CX setting is desirable alongside hands-on exposure and abilities with Zendesk or another KM platform. Offered as hybrid working 2-3 days per week in Cardiff our client is providing … volumes, and improve satisfaction. What Experience & Abilities Were Looking For Strong experience with Zendesk or similar knowledge platforms. Experience driving KM initiatives and adoption within a CX/Contact Centre environment Detailed experience delivering self-serve solutions within multi-channel customer contact settings Excellent communicator who writes clear, friendly, plain English content tailored for diverse … not essential For more information or to express interest in the Knowledge Manager position please apply as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within CX/Customer Contact Technologies ~ Resource Planning & Workforce Management and Data Analytics More ❯

platform into our customers' systems, while focusing on the back-end part of the implementation. You provide solid technical solutions to complex issues whilst helping us deliver the best customer experience and reinforce company reputation. Your core responsibility is to respond to reported issues as vigorously as possible and solve complex problems. You use your understanding of programming … languages and tools to analyse current codes and industry developments, formulate efficient processes, solve problems and create a seamless experience for millions of users across the globe. You coach a team of developers on the client and partner side and provide training to those who work with the platform. You thrive working with colleagues from multiple cultures. Backbase provides … native, globally scaled deployments to on-premise managed application servers, demanding smart thinking and innovative solutions from our people. Who you are You have at least 3 years of experience as a Java Backend Developer; Your background speaks for itself; you have solid experience working in enterprise projects; Experience in the banking domain or Fintech products will More ❯

Lead Product Analyst Department: Data & Analytics Employment Type: Full Time Location: Cardiff Description Hybrid: 2 days per week in-office Depending on experience, the internal title could also be Staff Product Analyst In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible. … decision-making by bridging the gap between data and insight. In this role, we are looking for an analytical thought leader who will identify opportunities for deep analytics on customer behaviour and site performance by working closely with a variety of teams and stakeholders from across the business. As a member of the comparison analytics team, you will partner … with the product teams who look after our key comparison journeys and play a pivotal role in crafting the ultimate user experience for customers. Join us on our mission to allow anyone in the UK to confidently and effortlessly find insurance plans which suit their needs, empowering consumers to make confident decisions. We strive to simplify some of the More ❯

Product Support Specialist Opportunity, Chester based office! We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries. This is a fantastic opportunity to join a collaborative team, support business … Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently. Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience. Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues. Working collaboratively with a close-knit team, sharing knowledge and … new ideas to improve the department continuously. What we’re looking for Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.). Strong problem-solving and “outside the box” thinking. A positive attitude – open to learning and feedback. Clear communication skills, confident in a professional B2B setting. **Roberts Webb Recruitment are acting as More ❯

From reactive repairs to planned upgrades, you'll play a vital role in improving lives and homes across the region. You'll join ateb's Property Team within the Customer Directorate, where trust, empowerment and togetherness are at the heart of everything they do. What You'll Do Complete annual servicing and landlord safety checks of heating/plumbing … boiler/central heating/bathroom replacements and other planned works when required. Maintain compliance with all safety and housing standards Collaborate across teams to deliver a first-class customer experience Help ateb meet energy goals including decarbonisation initiatives Essential Requirements Category 1 Accredited Certification Scheme (ACS) Gas Operative Hold a qualification in a mechanical engineering discipline (e.g. … and to access the job description before applying, please contact Hannah Welfoot at Yolk Recruitment. To apply, please submit your CV ensuring you've demonstrated how your qualifications and experience relate to the role. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively More ❯

from the ground up. We're looking for a thoughtful problem-solver who can turn insights into action, collaborate well across teams, and help us create smarter, more personalized customer experiences. We're looking for someone who: Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has … making great guest experiences Sound like you? Check out the responsibilities and requirements below and then fill out an application! Position Summary: The Manager of CRM Analytics will lead customer analytics and lifecycle measurement across our marketing and loyalty programs. This highly visible role will own our approach to customer segmentation, campaign measurement, and personalization strategy-bringing structure … insights, and innovation to our CRM and CDP initiatives. Reporting to the Director of Marketing Analytics, they will partner closely with Marketing, Loyalty, and Product to drive customer growth, retention, and engagement through intelligent data use. Duties and Responsibilities: Build and maintain models for customer lifetime value (CLV), churn prediction, RFM scoring, and segmentation using Python or R. More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo … Hear from our team about what it's like working at Monzo • London/UK Remote £140,000 - £165,000 + Share Options Benefits Technology About Customer Operations at Monzo: The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim to … improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems . As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable components More ❯

implementation 4 days onsite Great company culture & benefits! ABOUT THE CLIENT A respected name in UK retail, this organisation is dedicated to delivering excellent value and a consistently strong customer experience. With a broad national presence, they foster a supportive team environment and actively promote internal development. This is an exciting opportunity to join a well established, people focused … business where high energy, customer commitment, and team collaboration are at the heart of what they do. If you're looking to grow your career in a company that truly values its people, this could be the perfect fit. BENEFITS Flexible working Staff discounts on products Pension Access to savings, discounts and cashback THE HEAD OF CRM ROLE: Lead … and mentor a high-performing CRM team. Develop and execute scalable, automated lifecycle CRM strategies. Lead creative strategies for customer engagement and retention. Own and execute personalised email and push campaigns. Drive user growth through optimised conversion and retention funnels. Optimise lifecycle campaigns to meet business objectives. Partner with vendors and analytics teams to deliver insights and strategic improvements. More ❯

to join their high-performing Forensic Analytics team. THE ROLE AND RESPONSIBILITIES: This is a hands-on, insight-led analytics position with direct impact across marketing, commercial strategy, and customer experience. You’ll work closely with senior leadership to answer high-impact questions like: Why are sales falling in this product category? How can we optimise logistics and reduce … to visualise findings Partner with stakeholders to shape project roadmaps and define key business questions Bonus if you can bring light Python skills—but not essential YOUR SKILLS AND EXPERIENCE: 3+ years in an analytics role, ideally in marketing or commercial performance Strong SQL and dashboarding experience (Power BI/Tableau) Stakeholder confidence—you can challenge and collaborate More ❯

be joining a global organisation, based within their modern UK headquarters. The company pride themselves on maximising the latest technology, knowledge and business approach to deliver a first-class customer experience. The successful Technical Support Team Leader will be rewarded with a company pension; 23 days holidays (increasing with service to 30 days), plus Bank Holidays; private medical insurance … products and technologies and provide training to the team when needed. Stay updated on industry trends and advancements to continuously improve the support process. Specific Skills/Qualities Required Experience as a Dispensing Optician. High level understanding of customer service processes with excellent people skills. Communicates powerfully and prolifically, to build collaborative relationships Relevant personal development activities; ILM More ❯