1 to 25 of 38 Permanent Customer Service Jobs in Wales

Customer Service Team Lead Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join … their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring ...

management of highly complex programmes of technical and cultural change, using recognised methodologies such as PRINCE, AGILE and Management of Risk. Programmes may include service upgrades, adoption of common operating models across multiple organisations at pace and new service developments. Champion innovation and emerging technologies, keeping key stakeholders … outside, to ensure the NHS in Wales is at the leading edge with FMS solutions, as far as practicable. Examples include Software as a Service, Robotic Process Automation, business intelligence tools including generative and predictive AI. Foster a close working relationship with the NHS Wales finance community as well ...

Customer Service Delivery Manager IT Managed Services Cardiff We’re looking for an experienced Service Delivery Manager to take ownership of customer-facing IT managed services. This is a senior, visible role where you’ll sit between customers and technical teams, making sure services run smoothly … busy, this one will make sense. What you’ll be doing Acting as the main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely with ...

career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They are looking for an experienced Customer Support Manager to work alongside the existing management team to further capitalise on their explosive growth over the last few years. The role offers … Head of Support within a short period of time for those wishing to grow their career. Role Overview We are looking for an experienced Customer Support Manager/Head of Support to lead and develop our customer support function in a fast-growing online marketplace. You will ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

summary Are you passionate about IT and providing users with brilliant customer service? If so, we're looking for an enthusiastic IT Support Officer to join our reliable, customer-focused IT Service Desk team as the first point of contact for technical support to colleagues across … issues reported either via the telephone, ITSM user portal or in person effectively and efficiently, in a polite and professional manner adhering to negotiated Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incident management tool (ITSM). Provide first line ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

cameras, vehicle warning safety kits, FORS compliance kits, CCTV and 360 cameras. We have an outstanding record of high-quality work delivery and excellent customer service and so you must have high standards, an eye for detail, and take real pride in your work. Youll have good customer service and communication skills; talking customers through the work undertaken, how to best use the products/services provided, and answering queries to a high standard. Youll also have good admin & organisational skills, ensuring the timely and accurate completion of paperwork that reflects the needs of customers ...

level of technical expertise to the business. The role will make you the part of the team for contact for incoming calls into the Service desk, and you will work with other IT Support members on other sites to manage some 1st & 2nd line incidents/calls … escalate where necessary beyond 2nd line Ensure that applications are installed and run efficiently across all platforms Escalate any Major Incidents to the Service Desk Team Leader Handling hardware issues and networking and switching where possible Documentation of resolution of incidents advising on best practice. Monitor the services/ ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional … service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some ...

committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find … information based environment Experience of taking a lead role in systems development in an Agile development environment Experience of working to deadlines in a customer focused environment. Desirable Software development in or for the NHS or a legal practice Skills and Attributes Essential Proven analytical, problem solving and numeric ...

work on Fibre to the Premises (FTTP) installations. Upon successful completion of training, you will work in the field installing ultrafast broadband services to customer premises, supported by one of the UK's most established infrastructure providers. Training at MJ Quinn Academy Structured training programme for new starters Industry … Doing (After Training and budding ) Accepting and managing jobs via a handheld device Installing fibre cables from network distribution points to customer properties Completing final connections inside customer homes Working underground, internally, and at height where required Climbing telegraph poles as part of network installation work Testing fibre ...

work on Fibre to the Premises (FTTP) installations. Upon successful completion of training, you will work in the field installing ultrafast broadband services to customer premises, supported by one of the UK's most established infrastructure providers. Training at MJ Quinn Academy Structured training programme for new starters Industry … Doing (After Training and budding ) Accepting and managing jobs via a handheld device Installing fibre cables from network distribution points to customer properties Completing final connections inside customer homes Working underground, internally, and at height where required Climbing telegraph poles as part of network installation work Testing fibre ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

business, your role as an Analyst is critical to our strategic priorities - to deliver great work for our clients by providing excellent customer service and executing complex operational tasks. Whether you are just starting out or taking the next step in your career, this position provides an opportunity ...

natural problem-solver with excellent consulting skills, you'll fit right in. You'll be a true ambassador for AgileCadence, helping us deliver outstanding service to our customers every single day. You will be: Responsible for the overall design, architecture, and application delivery for AgileCadence's Microsoft Dynamics Customer … development activities as required, identifying opportunities, and supporting in pre-sales activities such as presentations and demonstrations. Using a design-led approach to identify customer needs and transform requirements into designs that solve customer problems and bring continuous improvement. Collaborating with stakeholders and subject matter experts to ensure ...

natural problem-solver with excellent consulting skills, you'll fit right in. You'll be a true ambassador for AgileCadence, helping us deliver outstanding service to our customers every single day. You will be: Responsible for the overall design, architecture, and application delivery for AgileCadence's Microsoft Dynamics Customer … development activities as required, identifying opportunities, and supporting in pre-sales activities such as presentations and demonstrations. Using a design-led approach to identify customer needs and transform requirements into designs that solve customer problems and bring continuous improvement. Collaborating with stakeholders and subject matter experts to ensure ...

alarm system. Regardless of the task, one constant remains: you will always represent our client's business and recognise the importance of delivering exceptional customer service. Variety: No two days are the same. You will tackle exciting challenges and contribute to safety. Impact: Beyond fixing systems, you will safeguard … carry out minor works Excellent interpersonal and communication skills Ability to manage own workload with minimal supervision Diligence and commitment to providing excellent customer service Full UK driving license Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858. ...

Amazon, Walmart, Instacart & Target The Role Lead on relationships with Enterprise brands Drive revenue from new business wins Deliver exceptional levels of sales and customer service to large, strategic clients and prospects Remote - must be UK based Desired Skills & Experience Strong preference for selling retail media ...

Amazon, Walmart, Instacart & Target The Role Lead on relationships with Enterprise brands Drive revenue from new business wins Deliver exceptional levels of sales and customer service to large, strategic clients and prospects Remote - must be UK based Desired Skills & Experience Strong preference for selling retail media ...