1 to 3 of 3 Permanent Customer Service Representative Jobs in Wales

Role: Customer Service (Dutch or German or Norwegian or Swedish Speaker) Location: Cardiff,UK 5 days onsite Pay Rate - £30,000 p/a + Employment Benefits Duration: 6 months FTC initially (with a view to possible extension) Work Experience/Responsibilities Handle phone calls with customer … per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Comlete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined … the project: response time, handle time and resolution rate aligned with Project KRAs. Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI Attend trainings as required more »

English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems Previous experience in an outsourced customer service environment is of advantage. Work Experience/Responsibilities Handle phone calls with customer queries and provide resolution to end users Record … per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined … the project: response time, handle time and resolution rate aligned with Project KRAs. Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI Attend trainings as required Preferred Competencies Possesses an advanced understanding of using computers and is effectively more »

Norwegian (Fluent Speaking) – Customer Service Advisor Here at Tech Mahindra, we have a fantastic opportunity for fluent Norwegian Speakers to join our fantastic customer service team on a 6-month Fixed Term Contract! The Role: The customer service team are primarily ‘brand ambassadors’ who … provide a professional and engaging experience to our clients’ loyal customers. As a customer service advisor, you are responsible for providing - a quick, effortless, and exceptional customer service experience to our clients’ customers. The types of queries you will deal with will range from payment issues … p/a basic salary + Benefits What we are looking for: Norwegian fluent speaker. You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers. You will have good listening skills and be intuitive to identify and react more »