1 of 1 Permanent Fault Management Jobs in Wales

post holder will be required to take on any additional duties which may be considered within the remit of the role. Principal Accountabilities/Objectives: Answer and process customer fault calls in a professional, responsible and consistent manner. Conduct transactions accurately, which adhere to SLA measurements as per customer contracts. Log support calls from customers on the fault management system and pass to the relevant technical support resource and/or escalate appropriately, either internally or externally. Manage faults to a satisfactory conclusion (identifying and responding to faults on the fault management systems, liaising with 3rd party suppliers, handling faults through to resolution); Follow the defined GSD processes and procedures to ensure that the … fault management system is kept fully updated at all times. Ensure on a daily basis that all open calls are progressed and that customers are kept regularly updated on progress. Despatch appropriate engineering resource across the world to customer site as necessary to achieve fault resolution. Monitor the Indigo Support email account and take the appropriate course More ❯