6 of 6 Permanent IT Support Jobs in Wales

currently have an urgent vacancy for a Service Desk Support Analyst/IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line … support to circa 1200 staff nationally within an ITIL based environment. Due to the nature of the organisation’s public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident

IT Support - ERPLocation: Wrexham area – LL12Hybrid work pattern (1 – 2 days per week onsite)Salary: £35k - £40kIT support professional required by large scale multi-site business with a base in Wrexham.This role will have responsibility for supporting the ERP system – Sage 200, the ideal candidate for this … role will have experience supporting Sage 200 ERP system at 2nd line level.IT Support – ERP role Triage and troubleshoot ERP – Sage 200 user queries Conduct bug fixes Continuous improvement of system processes Documentation Gathering user requirements Manage 3rd party relationships About you Strong functional knowledge of ERP systems, specifically

Line IT Support Engineer | Up to £45,000 | Hybrid (Bridgend/3 days a week) 🚀 Are you a seasoned 3rd Line IT Engineer ready to take on complex challenges in a dynamic hybrid environment? We're partnering with a rapidly growing MSP looking to strengthen their technical … enjoy working with the latest tech stack, this could be your next big move. 💼 What You’ll Be Doing: Take ownership of escalated technical support tickets from 2nd line. Troubleshoot and resolve infrastructure issues across server, network, and cloud environments. Deliver outstanding customer service and ensure SLAs are consistently

IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security … talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services.

IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security

looking for a proactive and customer-focused Support Technician to join our fast-paced FLR (First Line Response) team. Supporting an international customer base, you’ll play a key role in delivering high-quality technical assistance, managing tickets efficiently, and ensuring an exceptional service experience for all end users. … from you. 🔧 What You’ll Be Doing Manage and monitor ticket queues, ensuring all customer requests are handled promptly. Triage, route, and troubleshoot inbound support tickets to achieve swift, effective resolutions. Provide technical support across business software applications, including Microsoft Office. Administer user account provisioning and access control.