10 of 10 Permanent ITIL Jobs in Wales

compliance awareness Desirable Experience AI tools and workflow automation Emerging cloud technologies Microsoft 365 Azure Active Directory Microsoft Endpoint Manager Infrastructure as Code ITIL framework knowledge This is a great opportunity to join a business where culture, innovation and continuous improvement are genuinely valued , and where IT plays ...

line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining ...

platforms (Preferably Remedy). Experience working to tight SLA’s. Working knowledge or familiarity with VMware, SQL Server and PowerShell. Experience with working following ITIL best practice. If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please ...

Experience working as a Release Manager in a Financial Services organisation or other high regulated environment would be an advantage If you hold an ITIL certification this would also be an advantage although not essential What you'll get in return The organisation offers a great working environment plus ...

effectively under pressure and a willingness to take ownership Positive and professional attitude Experience working in a pressurised customer focused Service Desk within an ITIL based environment What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company ...

Principal Architect, Programme Technical Lead or similar) Proven experience delivering secure IT services within the MOD Strong background in service architecture, technical governance and ITIL-based service delivery Experience leading technical transitions, onboarding or complex service integrations Excellent stakeholder engagement skills at senior and executive level Knowledge of Defence security ...

into our people and technology. Your new role: Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service Supporting and advising around the required ITIL services and subsequent service delivery for the ARP Service … report the service performance of all service activities against the agreed service performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of ITIL processes Identify, record and manage all service vulnerabilities which impact or may impact the Customer Review existing IT Service Management processes, particularly Problem Management, present ...

Strong communication & influence * Customer centric mindset * Analytical problem solving * Accountability & resilience Experience & Skills Essential: * 5+ years in IT Service Management/Delivery roles * Strong ITIL v4 knowledge * Proven Change Management leadership * Experience in secure/regulated environments * Technical understanding across infra, networks, and security * Stakeholder facing reporting experience * Supplier management … experience * Familiarity with ITSM tools Defence/Government environment experience Desirable : * ITIL 4 Managing Professional or ISO/IEC 20000, PRINCE2 or PMP, CISSP/CISM or similar, SIAM experience, Knowledge of JSP 440/604 and accreditation processes Qualifications * ITIL v4 Foundation (required) * ITIL v4 Specialist modules (desirable) * PRINCE2 ...

MPLS, VPLS and segmentation. * High availability technologies (HSRP/VRRP equivalents). * DNS, DHCP, NAT, IP planning. * Experience in secure or Defence oriented environments. * ITIL based service management. Desirable Experience * VMware NSX and SDN, SDWAN and virtualised routing, VoIP, QoS, SIEM/log analysis tools. Knowledge … NIST. Experience leading technical projects. * Existing SC/DV clearance. Qualifications * Cisco CCNP (required); CCIE desirable. * ITIL v4 Foundation or above. * Degree in Computer Science, Network Engineering or equivalent experience. Personal Qualities * Strong communicator. * Analytical problem solver. * Able to mentor and lead. * Customer centric and proactive. ...

other peripheral diagnostics and connectivity Desirable CompTIA A+ Hardware or equivalent. CompTIA A+ Software or equivalent. Microsoft Certified Desktop Support Technician (MCDST). ITIL Foundation qualification. Advanced European Computer Driving License or equivalent experience in supporting Microsoft Desktop applications. Knowledge of Service Level Agreements Good understanding of Performance Management principles … Able to adapt to change and keep up with new technologies using own initiative. Ability to work within Change. Experience of working within an ITIL environment. Desirable Ability to speak Welsh. Values Essential Enthusiastic and motivated Able to work under own initiative and manage time and priorities effectively. The post ...