1 to 25 of 54 Permanent ITIL Jobs in Wales

emerging technologies and recommend improvements. Person Specification 5+ years of experience in IT support or systems administration. Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) are a plus Strong analytical, troubleshooting, and communication skills. Experience in the manufacturing industry and with SAP ERP is advantageous. Bachelors degree in information technology, Computer Science, or related More ❯

Science, or related field or equivalent experience • 5+ years of experience in IT support or systems administration. • Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) are a plus. • Strong analytical, troubleshooting, and communication skills. • Experience in the manufacturing industry and with SAP ERP is advantageous Because of the changing nature of our business, your More ❯

field or equivalent experience. Background in IT support or systems administration. Strong analytical, troubleshooting, and communication skills. Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) would be helpful. Experience in the manufacturing industry and with SAP ERP is advantageous Technical Skills required: Operating Systems: Windows Server (2016/2019/2022), Windows 10/ More ❯

Vnets, Azure Virtual Machines Azure SQL DB Azure Monitor, Application Insights Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services and support to defined service More ❯

Vnets, Azure Virtual Machines Azure SQL DB Azure Monitor, Application Insights Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services and support to defined service More ❯

skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication skills Strong SCCM 2012 knowledge Desirable: ServiceNow ITIL Foundation Application virtualization (Microsoft APP-V) Fundamental knowledge across Windows Operating Systems MS SCCM 2012 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers More ❯

Works with external Suppliers and contributes towards contracts negotiation and requirements. Person Specification Qualifications Essential Educated to Degree level or equivalent demonstrable level of work experience and knowledge Desirable ITIL Intermediate Lifecycle qualification One or more certified MCSE (Microsoft Certified Systems Engineer), CCNA (Cisco Certified Network Associate), MCP (Microsoft Certified Systems Engineer). Formal project management qualifications (e.g. PRINCE … availability in critical environments Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution Desirable Understanding of ITIL service management functions and processes Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Other Essential Able to work as part of More ❯

affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering … O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at More ❯

affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering … O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at More ❯

with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools … Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented mindset with a team-first attitude More ❯

with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You’ll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools … Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented mindset with a team-first attitude Apply now or contact me directly at nikola.miletic@nicollcurtin.com . More ❯

Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

Providing 2nd line technical support to 800+ users, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practices Provide escalation support to the 1st line support team Work with additional Technology teams to triage and resolve system and product related tickets Logging calls into our ticket More ❯

departments and vendors to manage service delivery in a multi-supplier environment. Essential Qualifications & Experience Advanced knowledge of EUC systems, typically supported by a postgraduate qualification or equivalent experience. ITIL Foundation certification. Demonstrated technical leadership in EUC and endpoint management within medium to large enterprises. Strong stakeholder engagement and vendor management skills. Proven experience delivering complex digital solutions and influencing More ❯

escalations and create knowledge resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable … PowerShell, SQL Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme More ❯

escalations and create knowledge resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable … PowerShell, SQL Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme More ❯

technical teams, preferably within an MSP or IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills/Qualifications: Relevant certifications (e.g., ITIL, PMP More ❯

firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 Location: Cardiff - 5 DAYS A WEEK ONSITE Rate More ❯

basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

of Azure DevOps/Team Foundation Server (TFS) for requirements and test artefacts SQL skills for Data analysis tasks Understanding of Salesforce, Website, and digital selling platforms Understanding of ITIL standards (ITIL V3 Foundation) Experience working in a Software Delivery Life Cycle (SDLC) environment V-Model or similar SDLC Testing experience Presentation skills Full UK Driving License In return for More ❯

role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will … Familiarity with monitoring tools such asDatto RMM,LogicMonitor,PRTG, andAzure Monitor Proven ability to integrate these tools into service management platforms to enhance both client experience and internal efficiency ITIL expert or equivalent experience Demonstrable experience of Service Transformation - you don't need TOGAF or similar but being able to evidence a structured approach to Service Design is important Process More ❯

Mimecast Good problem-solver, able to communicate well across the business Comfortable leading projects and taking ownership Nice to Have (Not Essential): Microsoft Azure or AWS certifications Knowledge of ITIL or ISO-27001 Experience with ERP systems The Extras: Occasional out-of-hours work (maintenance/project go-lives) Training and development opportunities Potential for some travel (UK-based) If More ❯

Mimecast Good problem-solver, able to communicate well across the business Comfortable leading projects and taking ownership Nice to Have (Not Essential): Microsoft Azure or AWS certifications Knowledge of ITIL or ISO-27001 Experience with ERP systems The Extras: Occasional out-of-hours work (maintenance/project go-lives) Training and development opportunities Potential for some travel (UK-based) If More ❯

shop floor IT systems. Conduct training sessions for end-users on new releases and system updates. Support pre-MIP feature testing and validation in test environments. Ensure adherence to ITIL standards and best practices in incident and change management. Qualifications: Proven experience in manufacturing IT support roles, preferably in an aerospace or industrial environment. Solid hands-on experience with Manufacturing More ❯