18 of 18 Permanent ITIL Jobs in Wales

line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining ...

Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors ...

Management platforms (Preferably Remedy). Experience working to tight SLAs. Working knowledge or familiarity with VMware, SQL Server and PowerShell. Experience with working following ITIL best practice. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please ...

more of the following data network technologies: - oRouting & Switching oNetwork Access Control technologies oNetwork monitoring technologies oWireless technologies Desirable Masters qualification ITIL qualification. CCNP qualification. In-depth knowledge of firewalls Knowledge of modern telephony platform Registered with a relevant informatics professional body Knowledge of: oSIP ocloud telephony osoftware defined networking ...

architecture frameworks, standards and controls Strong understanding of commercial, procurement and supplier delivery environments Experience developing high-performing technical teams and capability Awareness of ITIL, ISO9001 and ISO27001 frameworks Desirable skills for the Chief Architect include: Degree in a Digital, Technology or related discipline (or equivalent experience) TOGAF, Zachman ...

facing and relationship building skills Confident with Excel, PowerPoint, Visio, Power BI and Word ITSM experience Security Cleared or willing to obtain clearance Desirable: ITIL Foundation (v3 or v4) Experience in SIAM environments Process design and improvement skills Who You Are Customer focused, proactive, and solutions driven Strong communicator ...

Experience working as a Release Manager in a Financial Services organisation or other high regulated environment would be an advantage If you hold an ITIL certification this would also be an advantage although not essential What you'll get in return The organisation offers a great working environment plus ...

effectively under pressure and a willingness to take ownership Positive and professional attitude Experience working in a pressurised customer focused Service Desk within an ITIL based environment What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company ...

Windows Server administration experience • Exposure to containerisation technologies would be beneficial • Experience working within structured IT service environments Desirable certifications • CCNP/CCIE • JNCIP • ITIL certification or framework exposure What’s on offer • Competitive salary from £48,000 • Permanent, full-time opportunity • Modern on-site working environment • Cycle to work ...

experience in building and developing high performing teams Has or is willing to work towards:APMQ/PRINCE2/AgilePM or similar and ITIL v4 foundation. Additional Information Working hours, office attendance and travel requirements Full time roles consist of 37 hours per week. Whilst we welcome applications from those ...

part of a team Awareness of business and customer priorities Experience in IT or cyber risk analysis Desirable Familiarity with frameworks like COBIT, ITIL, or ISO standards Experience working with auditors Relevant certifications (e.g. ISO 27001, COBIT, NIST) Robert Half Ltd acts as an employment business for temporary positions ...

single point of support contact for all end-user incidents and requests for Digital Services within the Trust Working in line with ITIL best practice, you will be using an IT Service Management tool to triage Incidents and service requests whilst occasionally also raising andmaintaining problem record The ability … platform, including and not limited to Outlook, Teams, Power Platform, SharePoint, and MS Lists Desirable Knowledge of NHS Wales organisations strategy Foundation qualification in ITIL v3 or v4 Recognised ICT Qualification CompTIA A+, or equivalent Microsoft Certified Desktop Support Technician (MCDST) Experience Essential Excellent understanding and experience of supporting Printing ...

planning, shift patterns, and workload distribution Produce service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment What You’ll Bring Proven experience managing a Service Desk or technical … support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across ...

Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best practices. Ability to prioritise workloads and manage multiple tasks effectively. Experience managing SLAs and KPIs to maintain high service standards. SALARY ...

Qualifications: Proven experience in a management role within IT service delivery, focusing on incident and problem management. Solid understanding and practical experience with the ITIL framework, specifically in incident, problem, and service management processes. Strong analytical skills with a focus on conducting Root Cause Analysis (RCA) and driving corrective actions. … communication skills, capable of engaging both technical and non-technical stakeholders. Experience in process improvement and an initiative-taking approach to optimising workflows. Desirable: ITIL 4 Practitioner in Incident and Problem Management. If you are interested in this position please apply online or for more information please email ...

qualification in relevant area to diploma level or equivalent level of experience, Evidence of continued professional development Desirable TAP training qualification, ITIL (Information Technology Infrastructure Library) Foundation Experience Essential Experience of delivering training, Experience of delivering training in a versatile environment, Experience of delivering training large groups of people, Experience ...

Microsoft 365 applications and company hardware/software Escalate complex issues where required Support new starter onboarding and inductions Work within agreed SLAs and ITIL best practice Experience Required Previous IT support or helpdesk experience Knowledge of Microsoft 365 Strong communication and customer service skills Experience working with ticketing systems … ITIL Foundation desirable What's on Offer Supportive team environment Career development opportunities Exposure to global IT operations Hybrid/flexible working opportunities where applicable To apply or find out more, please get in touch. ...

Qualifications Essential Educated to master's level or equivalent qualification/experience. Working in a Digitally focused environment Project management qualification, PRINCE2 or equivalent. ITIL Foundation. Desirable Evidence of continuing professional development including management studies to master's level or above or equivalent experience. Professional registration (BCS, IET, UKCHIP). … ITIL Practitioner Certificates. Experience Essential Considerable experience working on tactical & operational matters and managing digital services (preferably in the public sector). Experience of contributing to the development and implementation of strategies, development programmes and business cases. Experience of performance and budgetary management and control. Considerable experience of achieving success ...