1 to 25 of 31 Permanent ITIL Jobs in Wales

Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management , as well as Higher Education experience. Relevant Microsoft, ITIL or Azure certifications are also advantageous. Why Academia? At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit ...

Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management , as well as Higher Education experience. Relevant Microsoft, ITIL or Azure certifications are also advantageous. Why Academia? At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit ...

working in a regulated and customer-focused environment, ideally within financial services. Experience using enterprise ITSM platforms and producing relevant management information and reporting. ITIL 4 Foundation certification or higher. Experience with ServiceNow or a comparable enterprise ITSM platform. Knowledge of operational resilience, business continuity, and disaster recovery frameworks. Experience ...

Desirable: Experience with Microsoft Copilot Studio, Azure AI Foundry, Azure Functions GitHub/GitHub Copilot Low-code/no-code platforms Managed services background ITIL Foundation or equivalent Apply Now If youre an experienced Automation Lead ready to shape a growing organisations automation strategy, wed like to hear from you. ...

Desirable: Experience with Microsoft Copilot Studio, Azure AI Foundry, Azure Functions GitHub/GitHub Copilot Low-code/no-code platforms Managed services background ITIL Foundation or equivalent Apply Now If you're an experienced Automation Lead ready to shape a growing organisation's automation strategy, we'd like ...

skills and experience In depth knowledge of current IT development tools, paradigms, and methodologies In depth knowledge of Service Provision standards and their application (ITIL particularly) Comprehensive understanding of the use of modern Information Technologies and how they contribute to improved systems, ICPs, and services to patients In depth understanding ...

analytical mindset, enjoying problem-solving and identifying opportunities for improvement that deliver value to the organisation. If you do not already hold an ITIL 5 foundation certification, you must be willing to work towards achieving it once in post. #J-18808-Ljbffr ...

technical risk. Experience providing technical leadership, coaching or mentoring other engineers. Desirable criteria Power Pages. Microsoft Copilot Studio. Stakeholder requirement gathering and solution design. ITIL 4 Foundation/Microsoft Power Platform Developer/PL-400 certification. Benefits Alongside your salary of £48,400 plus any allowance ...

Microsoft 365 backup solutions. Experience with n8n or similar workflow automation platforms. Knowledge of Infrastructure as Code concepts and tooling. Experience working in an ITIL-aligned operational environment. Experience within an MSP or managed services organisation. Experience contributing to platform or service development. Experience supporting customer onboarding and service transition. ...

attachment and MPIO. IT Project management Qualifications Essential Achieved Grade or 4 years experience Desirable Relevant IT certifications relating to Microsoft, Linux, VMWare, Veeam ITIL, Azure or AWS e.g. VMWare VCP Microsoft Azure Fundamentals Microsoft Azure Administrator Associate AWS Certified Cloud Practitioner AWS Certified SysOps Administrator AWS Certified Solutions Architect ...

monitor costs, billing and service margins. Experience with cellular or satellite communication services, recurring revenue service models or structured service management methodologies such as ITIL would be advantageous. Most importantly, you're proactive, self-motivated and confident coordinating with multiple stakeholders. You'll work closely with our Technical Engineers, Sales ...

preferably Cyber Security) or equivalent and a recognised qualification in Cyber Security e.g. CISMP,CompTIA or equivalent demonstrable level of work experience and knowledge ITIL Foundation Evidence of Continual Professional Development Good understanding of Cyber Security best practices and terminology Knowledge of Desktop, Server and Mobile devices and operating systems ...

What you will be doing: Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice. Service level management: Resolve tickets within agreed SLAs with timely responses, accurate updates and clear documentation. Ownership and escalation: Own incidents ...

tools such as PowerShell. You will help ensure services are securely configured, well documented, effectively monitored and managed in line with organisational standards and ITIL service management practices. You will also manage third-party support and supplier activity in relevant areas, ensuring services meet contractual obligations, regulatory requirements ...

looking for someone who has sound practical knowledge on the use and application of risk assessment methodologies in systems and software development (including Agile, ITIL and V-model processes) and combining them for optimal solutions. If your career has given you the opportunity to contribute to technical reports, advise clients ...

project reporting as appropriate You can read a full job description here . You’ll need to have: Degree level education or equivalent - mandatory. ITIL experience/qualification (desirable - helpful for interaction with IT Operations and Acceptance into Service). Relevant practitioner level qualification required. Preferred qualifications to include ...

teams and stakeholders. You should show initiative, strong communication, and a proactive approach to prioritising tasks. A keen interest in continual improvement is essential; ITIL 5 foundation certification is preferred or you #J-18808-Ljbffr ...

applications, including Excel, PowerPoint, Teams and SharePoint Prioritise in a fast-paced environment Desirable Experience within a PMO or IT delivery function Knowledge of ITIL practices and service management processes Experience using project management tools such as Jira, Azure DevOps, Monday. com, Smartsheet, Microsoft Project or COEDM3 Professional certifications such … PRINCE2 Foundation/Practitioner Agile Foundation or Scrum certification PMQ, PMP, or equivalent ITIL Foundation Key Competencies Project Coordination Stakeholder Management Governance & Compliance Planning & Organisation Communication & Influencing Risk & Issue Management Continuous Improvement Collaboration & Teamwork Problem Solving Attention to Detail Work pattern: Hybrid Benefits we offer: 25 days annual leave ...

Limited in Cardiff is seeking an IT Service Delivery Lead to head the Service Desk and Service Improvement teams, ensuring IT services align with ITIL practices and meet SLAs. You will own incident, problem, change and knowledge management, coach staff, manage suppliers, and work with developers to embed service transition ...

Embed a customer-first culture and consistently high standards of ticket and call handling. What we are looking for? Essential Strong operational knowledge of ITIL practices, particularly Incident, Request, Problem, Change and Major Incident Management. Excellent people leadership, coaching, performance management and communication skills. Strong customer and stakeholder management skills … Cyber Essentials Plus and GDPR. Ability to work effectively in a fast-paced, multi-customer managed services environment. Full UK driving licence. Desirable ITIL Foundation or higher certification. Experience within a Managed Service Provider or other multi-customer service environment. Experience managing both 1st Line and 2nd Line support teams ...

Service Delivery Lead to guide our Service Desk and Service Improvement teams. The role focuses on ensuring IT services and applications are supported to ITIL-driven standards and within agreed SLAs. You will lead cross-functional teams, manage suppliers, and drive continuous service improvements, collaborating with business and IT stakeholders ...

/KPI performance, support organisation, transition to steady state, and continuous improvement. The successful candidate should have strong SAP S/4HANA support experience, ITIL-aligned service management expertise, and experience managing SAP support services within government, defence, or highly regulated environments. Key Responsibilities Own the SAP AMS operating model …/support services. Proven experience owning at least one end-to-end SAP S/4HANA AMS/support engagement. Strong knowledge of ITIL-aligned Incident, Problem, Change, and Release Management. Experience managing SLA/KPI performance and service governance. Proven experience leading large SAP support teams and transition activities. ...

reports and identify opportunities to improve performance. Contribute to developing Standard Operating Procedures (SOPs) and delivering training for new technologies and processes. Champion ITIL best practices and help shape the future of our IT Service Management processes. What We're Looking For You'll be someone who enjoys taking ownership … supporting others, and finding solutions to challenging technical issues. An ITIL qualification. At least two years' experience within an IT Service Desk or Technical Support environment. Experience supporting users in large scale software environments. Strong knowledge of Incident and Service Request Management. Excellent communication and stakeholder management skills. Experience working ...

service performance and analysing SLA/contract performance Leading regular customer service reviews and producing performance reports Identifying opportunities for continual service improvement Supporting ITIL-based service management initiatives Managing communication around major incidents and supporting recovery activities Supporting contract renewals and commercial discussions with suppliers Managing supplier relationships … Service Delivery Experience creating, negotiating and managing SLAs Strong customer governance and service review experience Experience managing suppliers and third-party relationships Knowledge of ITIL principles and service management practices Experience of project management methodologies Good commercial awareness, including service costing and contract discussions A good understanding of hardware, software ...

responsible for leading the Service Improvement and Service Desk teams to ensure that applications, infrastructure and IT services are managed in line with ITIL best practice and supported within agreed SLAs. ITIL Foundation Qualification. Experience of working in Service Desk or Service Delivery role. Experience of managing technical or project … work completed and improvements made. Ensure that Service Improvement and Transition processes align to and can be benchmarked against relevant best practice standards (e.g. ITIL). Ensure work includes appropriate quality controls mechanisms (e.g. reliability patterns, health-checks and relevant monitoring). Provide release management and technical support for core ...