11 of 11 Permanent ITSM Jobs in Wales

coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Opportunity to join ...

Excellent leadership, coaching, and team-development skills Calm, structured, and solutions-focused approach under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Join a respected ...

mentoring and leadership responsibilities Nice to Have Experience working within Government, Defence, or National Security environments Familiarity with secure or classified programmes Knowledge of ITSM or operational support environments Experience working within highly regulated or mission-critical sectors Whats on Offer Flexible remote and hybrid working options 37.5-hour working ...

contact for all IT support issues via phone, email, ticketing system, and in person. • Log, prioritise, and manage incidents and service requests using ITSM tools. • Troubleshoot and resolve hardware, software, and network issues efficiently. • Escalate more complex problems to second-line or specialist teams where required. User Support & Customer Service … administration, and hardware troubleshooting. • Excellent communication and customer-service skills. • Ability to prioritise tasks in a fast-paced environment. Desirable • Experience with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira). • Exposure to cloud environments (Azure AD, Intune, MDM). • Understanding of ITIL principles. • Knowledge of cybersecurity fundamentals. In return ...

resolving hardware and software problems. Your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. Logging … equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge of smartphone & mobile device support. Imaging software using products such as Acronis & Autopilot. Ability to troubleshoot IT related hardware & software issues. Have ...

resolving hardware and software problems. Your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. Logging … equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge of smartphone & mobile device support. Imaging software using products such as Acronis & Autopilot. Ability to troubleshoot IT related hardware & software issues. Have ...

resolving hardware and software problems. Your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for the clients internal service levels. Working in a front of house position offering in person customer and technical services. … equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants ...

ITIL standards, the business and Problem trends, can work alone to interrogate data and to identify trends and insights. Analytical- experienced in evaluating IT service management risks and their impact. Proficient in the use of Excel and PowerBi and can introduce other tools that would improve the companys problem management … services. Time management and urgency - Proficient in prioritising investigations and prioritising fixes. Excellent technical skills and ITSM experience. Excellent standards of communication. ...

ITIL standards, the business and Problem trends, can work alone to interrogate data and to identify trends and insights. Analytical- experienced in evaluating IT service management risks and their impact. Proficient in the use of Excel and PowerBi and can introduce other tools that would improve the company’s problem … management or services. Time management and urgency - Proficient in prioritising investigations and prioritising fixes. Excellent technical skills and ITSM experience. Excellent standards of communication. ...

Senior ICT Network Engineer Permanent role Salary: £47,000 per annum + benefits Location: Hybrid - Remote and South Wales (Bridgend) Start: ASAP... Role Overview: A Senior ICT Network Engineer is required to develop, implement and ...

Senior ICT Network Engineer Permanent role Salary: £47,000 per annum + benefits Location: Hybrid - Remote and South Wales (Bridgend) Start: ASAP Role Overview: A Senior ICT Network Engineer is required to develop, implement and ...