9 of 9 Permanent ITSM Jobs in Wales

experience working within ITIL, particularly incident management. Strong analytical skills with the ability to interpret incident data and identify trends. Hands-on experience with ITSM tools, ideally ServiceNow. A solid understanding of SLAs and KPIs and how they're used to measure incident performance. Clear written and verbal communication skills ...

customer facing role with the ability to build and maintain customer relationships. On top of this, you will also have a strong understanding of ITSM processes as well as the ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers ...

scale programmes. Deep understanding of technology principles across diverse contexts. Expertise in core IT domains: Cloud, Infrastructure & Networks, Applications, Data (including AI/ML), ITSM (ITIL), Cyber Security, and Automation. Ability to design and deliver complex, mission-critical systems within time and budget constraints. Strong communication skills , both written ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving ...

skills to establish facts, identify trends, and drive service improvements. Develop and maintain IT service delivery processes in line with ITIL best practices and ITSM frameworks, working with Department managers to drive improvement and service maturity. Collaborate with internal Company personnel to ensure alignment on customer requirements, agreed actions … Skills Minimum 5 years’ recent experience in IT Managed Services within either private or public sector environments. Deep understanding of IT Service Management (ITSM) practices and processes, with proven expertise in applying the ITIL framework. Demonstrable experience in customer-facing leadership roles, with the ability to build rapport and maintain ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving … customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working ...

service quality and accountability Using data to spot trends, risks, and opportunities to improve service delivery Driving service improvements in line with ITIL and ITSM best practice Overseeing change, onboarding, and transitions into live service Acting as escalation lead during service hours and ensuring cover when required Contributing to governance … Delivery Managers where required What we’re looking for Ideally some previous experience within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator who can handle pressure ...

Advise on the Support elements of a wide range of solutions. Respond to all types of IT related issues reported either via the telephone, ITSM user portal or in person effectively and efficiently, in a polite and professional manner adhering to negotiated Service Level Agreements. Record accurately all type … IT related issues within the Service Desk's incident management tool (ITSM). Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action. Responsible for providing a high-level customer focused service. Responsible for call ownership throughout the call ...

fine-tune Dynamics and PagerDuty in line with best-practice support models Setting up and improving dashboards, alerts, and proactive monitoring aligned to ITSM tooling Supporting, mentoring, and upskilling trainee engineers in handling more complex Dynamics-related issues Triaging, diagnosing, investigating, and resolving incidents, ensuring appropriate escalation where required Reviewing … background in Service Desk, Application Support, or Support Engineering roles Hands-on experience with incident management, triage, and escalation Working knowledge of ITIL/ITSM frameworks Experience with PagerDuty or similar alerting/monitoring tools (desirable) Comfortable mentoring and supporting junior or trainee engineers Unfortunately, this company is unable ...