7 of 7 Permanent ITSM Jobs in Wales

people leadership, coaching, performance management and communication skills. Strong customer and stakeholder management skills, including experience handling high-impact incidents and escalations. Experience using ITSM or PSA platforms such as ServiceNow, Autotask or equivalent, with the ability to interpret operational data. Strong technical literacy across common service desk technologies, including ...

DHCP, Wi‐Fi, VPN and basic firewall concepts. Working knowledge of Windows Server, virtualisation, file services, permissions and backup monitoring. Experience with an ITSM platform such as ServiceNow and disciplined use of incident, request, change and knowledge processes. Ability to document technical procedures, interpret policies and audit requirements, and work ...

Autopilot experience. Experience with application packaging and deployment . Strong troubleshooting and root cause analysis skills. Experience with Incident, Change and Problem Management and ITSM platforms such as Freshservice or ServiceNow. Knowledge of endpoint security and Microsoft security technologies. PowerShell experience for administration and automation. #J-18808-Ljbffr ...

application packaging and deployment . Strong troubleshooting, root cause analysis and escalation management skills. Experience working within Incident, Change and Problem Management processes and ITSM platforms such as Freshservice or ServiceNow. Knowledge of endpoint security and Microsoft security technologies . PowerShell experience for administration and automation. Excellent communication, coaching ...

clearance Desirable Experience: Microsoft 365 support Active Directory or Microsoft Entra ID user administration Exposure to Microsoft Azure, Intune or endpoint management Experience using ITSM or ticketing systems Basic networking knowledge, including DNS, DHCP, Wi-Fi and connectivity troubleshooting Exposure to antivirus, backup, virtualisation, monitoring or remote support technologies Previous ...

least 3 years in a leadership role managing multi-regional teams. Strong technical knowledge of IT infrastructure, systems, and support tools. Experience with ITSM frameworks (e.g., ITIL) and service management platforms. Proven ability to manage and lead teams in a multicultural and geographically dispersed environment. Excellent communication, negotiation, and interpersonal ...

support across five campuses, driving deployment, remediation and service improvement using Microsoft Intune and Autopilot. You will coach engineers, coordinate workloads and liaise with ITSM and security teams. Balance operational leadership with hands-on delivery, ensuring service levels, quality standards and security controls meet university requirements while collaborating with stakeholders ...