4 of 4 Permanent ITSM Jobs in Wales

Analyst with a working knowledge of ITSM and BMC Remedy? Sopra Sterias aerospace defence and security sector are on the hunt for an IT Service Management analyst with experience working on Remedy for an ongoing project working within a key client. It will be your role to maintain the existing … Active Links, Filters, and Escalations. Support and maintain BMC Atrium CMDB, Atrium Integrator, and Atrium Orchestrator. What youll bring: Existing experience working on IT Service Management platforms (Preferably Remedy). Experience working to tight SLAs. Working knowledge or familiarity with VMware, SQL Server and PowerShell. Experience with working following ITIL ...

within the pay band. The teamwork in a 50/50 hybrid working pattern out of the Newport office. This role sits within IT Service Management and is responsible for governing and delivering effective incident and problem management. You will ensure processes are consistently applied, monitored, and aligned to organisational … problem management. Organisation & Prioritisation: Proven ability to manage multiple priorities in a fast-paced environment. Service Management Tools: Experience using ServiceNow or similar ITSM platforms. Vendor Management: Ability to manage outsourced service partners and maintain service quality under pressure. Root Cause Analysis: Proven expertise in RCA and implementing preventative solutions. ...

effectiveness and efficiency of ITIL processes Identify, record and manage all service vulnerabilities which impact or may impact the Customer Review existing IT Service Management processes, particularly Problem Management, present recommendations for service improvements and manage the changes associated with the recommendations agreed for implementation What you’ll need … solutions to customers A methodical and structured approach with the ability to manage and prioritize multiple tasks at any one time Working knowledge of ITSM toolsets, Excel spreadsheets and standard productivity tools (e.g., SharePoint and MS Teams) What we offer: Involved in varied projects that make a positive impact ...

Analyst with a working knowledge of ITSM and BMC Remedy? Sopra Sterias aerospace defence and security sector are on the hunt for an IT Service Management analyst with experience working on Remedy for an ongoing project working within a key client. It will be your role to maintain the existing ...