4 of 4 Permanent Incident Management Jobs in Wales

advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management processes … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role ...

others. Act as a technical advisor authority and as one of several escalation points for other lines of service, taking part in major incident management and mentoring where appropriate. Work closely with the Principal Architect, jointly owning, creating, and maintaining NRW ICT principles, blueprints, reference designs and artefacts. … discipline and extensive relevant experience such as background in cloud, development; application, integration and/or data development. Extensive Azure IaaS and PaaS solution management, tooling, automation, scripting, and implementation experience. Extensive Intune and Autopilot solution management and implementation experience. Extensive knowledge of the use and configuration ...

premise environments. This role is central to maintaining a strong security posture, supporting governance and assurance activities, and embedding effective cyber security risk management across the wider technology function. The Role * Reviewing and assuring cyber security controls to ensure effectiveness, coverage and evidence * Maintaining and improving cyber governance, risk … remediation activities * Reviewing and updating security policies, standards, procedures and playbooks * Supporting internal and external audits, regulatory reviews and assurance activities * Assisting with incident management governance, including root cause analysis and control improvements * Working with technology teams to embed effective security risk management and compliance Skills & Experience ...

implementation of protective security measures relevant to the IT and OT estate. Deliver oversight of relevant security controls across their network. Develop and maintain incident response plans specific to protective security-related incidents. Foster a culture of security awareness and accountability throughout the organisation. Collaborate with the physical security … team to integrate protective security measures within physical security controls. Support the assessment and management of security risks associated with third-party vendors and partners. Establish and maintain a robust security governance framework. Analyse security incidents, providing insights and recommendations for improvement as required. Create regular reports for senior ...