2 of 2 Permanent Incident Management Jobs in Wales

a small team, setting clear goals, driving performance, and fostering a collaborative working environment. Proven knowledge and experience with operating within an ITIL based environment, particularly in relation to Incident Management, Capacity Management, Change Management and Problem Management. Working knowledge of Windows Operating Systems, Unix/Linux systems, VMware, and related technologies. Strong people skills and … education in Information Technology, Computer Science, or related field. Proven experience in Technical Service Delivery or a related IT role, demonstrating expertise in fulfilling ITIL functions, especially related to Incident Management, Change Management, Problem Management and Capacity Management. Willingness to be able to work outside normal business hours from time to time, to support changes and … Health Team Employee Assistance Programme The way we do things Our Ambition, Priorities and Values inform everything we do as a business - from our strategic planning to the performance management of our colleagues. Our values underpin everything we do, and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of More ❯

Hays are supporting a large business in the South Wales region to recruit a new permanent Incident and Problem manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews. This new role will lead the … governance and execution of incident and problem management processes, ensuring they align with organisational goals and industry best practices. You'll be responsible for driving service improvements through effective root cause analysis and corrective actions, while managing a team of internal staff and external partners. Your leadership will foster a high-performance culture focused on operational excellence and … continuous development. In the role you'll be responsible for: Governance & SLA Oversight: Lead partner compliance with incident and problem SLAs, acting as the client authority on RCAs and corrective actions. Incident Management: Ensure timely, best-practice incident handling to support swift resolution and reduce downtime. Vendor Performance: Participate in service reviews to assess SLA adherence More ❯