3 of 3 Permanent Infrastructure Management Jobs in Wales

will include a rota & night shifts. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms … extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment ...

will include a rota & night shifts. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms … extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment ...

Createacultureofaccountability,ownershipandtechnicalexcellence. Promoteknowledgesharingandcontinuouslearningacrossthefunction. Supportrecruitment,onboardingandsuccessionplanningactivities. TechnicalLeadership Actastheseniorescalationpointforcomplexinfrastructure,security,networkingandcloudissues. ProvidetechnicalleadershipduringMajorIncidents,ProblemManagementactivitiesandsecurityevents. Driverootcauseanalysisandensurelessonslearnedareimplemented. Reviewtechnicaldesignsandinfrastructurechangestoensurealignmentwithbestpractice. Handsonmanagementofcomplexticketsandensuringcontinueslearningwithintheteam,demonstratingdisciplinesIdentify>resolve>document>learn. DevelopautomationofTicketresolutionandincidentpreventionmethodologyutilisingthecustomerandtheMSPstoolset. Maintainoversightofplatformhealth,resilience,securitypostureandserviceavailability. Ensuretechnicalstandardsareconsistentlyappliedacrossmanagedcustomerenvironments. AccountableforteamperformanceacrossarangeofbusinessandcustomerKpis InfrastructureManagement Providetechnicalleadershipandgovernanceacross: MicrosoftAzure MicrosoftEntraID MicrosoftIntune WindowsDefenderforEndpoint Microsoft365 WindowsServer ActiveDirectory Virtualisationplatforms Storagetechnologies Backupandrecoveryplatforms Enterprisenetworking Firewallsandsecureconnectivitysolutions Endpointmanagementplatforms RMMsolutions MDMplatforms Monitoringandalertingtechnologies Therolewillalsooverseeinfrastructurepatching,endpointcompliance,securityhardeningandservicecontinuityactivities. Security&Compliance Maintainoversightofsecurityoperationsacrosscustomerenvironments. Ensurevulnerabilitiesareidentified,prioritisedandremediated. ...