the CRM system as needed to meet business needs Achieve maximum effectiveness of the team, reducing return rates and associated costs Establish KPIs, track performancemetrics and provide regular reports to executive management Guide and direct the recruitment efforts to have the right level of team members Liaise … of returns data from all sales channels along with managing current and future return and repair partners Establish, monitor, and report on key support metrics (CSAT, NPS, etc..) Own and optimise Customer Experience metrics such as NPS and CSAT by designing structured feedback loops, analysing trends over time … beyond the role of Customer Services and work with other teams Lead and influence change management Deep understanding of customer experience principles and support metrics Knowledge of our products is desirable Knowledge of best-in-class systems and process and experience in implementing and managing these to drive constant More ❯
the CRM system as needed to meet business needs Achieve maximum effectiveness of the team, reducing return rates and associated costs Establish KPIs, track performancemetrics and provide regular reports to executive management Guide and direct the recruitment efforts to have the right level of team members Liaise … of returns data from all sales channels along with managing current and future return and repair partners Establish, monitor, and report on key support metrics (CSAT, NPS, etc..) Own and optimise Customer Experience metrics such as NPS and CSAT by designing structured feedback loops, analysing trends over time … beyond the role of Customer Services and work with other teams Lead and influence change management Deep understanding of customer experience principles and support metrics Knowledge of our products is desirable Knowledge of best-in-class systems and process and experience in implementing and managing these to drive constant More ❯
an ability to clearly articulate business needs. Understanding of digital platforms, customer journeys, and engagement strategies. Experience working with data segmentation, consent frameworks, and performance metrics. Confident stakeholder engagement and facilitation skills. Ability to work collaboratively across business and technical functions. Desirable: Familiarity with self-service portals or mobile More ❯
an ability to clearly articulate business needs. Understanding of digital platforms, customer journeys, and engagement strategies. Experience working with data segmentation, consent frameworks, and performance metrics. Confident stakeholder engagement and facilitation skills. Ability to work collaboratively across business and technical functions. Desirable: Familiarity with self-service portals or mobile More ❯
Cardiff (Hybrid potential) £40,000 – £60,000 per annum DOE We're looking for a hands-on, strategic digital marketing specialist to lead our performance marketing efforts across a group of exciting brands. This role is ideal for someone who thrives in both the thinking and the doing – blending … day-to-day search marketing campaigns, including keyword research, ad copy creation, bid management, and optimisation. Using data-driven insights and analytics to track performance and refine campaign activity. Ensure all brands rank highly in search engines, staying on top of industry trends and algorithm changes. Use a variety … of tools and platforms (e.g., Google Ads, GA4, Search Console, SEMrush, Ahrefs) to optimise performance. Report directly to the Board, providing clear insight into performance, opportunities, and ROI. The skills and experience you’ll bring to the team: Proven experience in hands-on PPC and SEO – strategy, execution, and More ❯
Cardiff (Hybrid potential) £40,000 - £60,000 per annum DOE We're looking for a hands-on, strategic digital marketing specialist to lead our performance marketing efforts across a group of exciting brands. This role is ideal for someone who thrives in both the thinking and the doing - blending … day-to-day search marketing campaigns, including keyword research, ad copy creation, bid management, and optimisation. Using data-driven insights and analytics to track performance and refine campaign activity. Ensure all brands rank highly in search engines, staying on top of industry trends and algorithm changes. Use a variety … of tools and platforms (e.g., Google Ads, GA4, Search Console, SEMrush, Ahrefs) to optimise performance. Report directly to the Board, providing clear insight into performance, opportunities, and ROI. The skills and experience you'll bring to the team: Proven experience in hands-on PPC and SEO - strategy, execution, and More ❯
managers, contractors, and site teams to integrate health and safety best practices into all project phases. * Reporting: Prepare detailed reports on health and safety performancemetrics, including audits, inci... More ❯
effective SEO initiatives. Key Responsibilities: Lead the SEO strategy to drive traffic, leads, and conversion growth. Monitor and analyse daily, weekly, and monthly SEO performance metrics. Develop keyword strategies that target high-converting users. Optimise on-page and off-page elements to improve search engine rankings. Collaborate with developers … paced environment. Desirable Skills (Great if you've got but they can help you learn once you've joined): Experience in lead generation or performance marketing environments. Familiarity with HTML, CSS, or JavaScript to collaborate confidently with developers. Knowledge of Core Web Vitals and technical SEO principles. Understanding of More ❯
