The Depository Trust & Clearing Corporation (DTCC)
expertise and advice to clients, act as first level of escalation and coordinate necessary actions with other teams such as Product, Technology, Project and Releasemanagement, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team. The client support team will be providing support to … during the initial client calls. Accountable for analyzing, tracking, and communicating updates and resolution to clients in a timely manner and within the query management expectations. Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization. Pro-actively monitor and … provide timely response to clients by coordinate and collaborating with various internal teams: product management, relationship management, technology, application development and Business management teams. Coordinate and distribute client notifications with relevant business and management approval to inform of system downtimes, service disruptions or proactive client outreach. more »
expertise and advice to clients, act as first level of escalation and coordinate necessary actions with other teams such as Product, Technology, Project and Releasemanagement, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team. The client support team will be providing support to … during the initial client calls. Accountable for analyzing, tracking, and communicating updates and resolution to clients in a timely manner and within the query management expectations. Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization. Pro-actively monitor and … provide timely response to clients by coordinate and collaborating with various internal teams: product management, relationship management, technology, application development and Business management teams. Coordinate and distribute client notifications with relevant business and management approval to inform of system downtimes, service disruptions or proactive client outreach. more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
CPS Group (UK) Limited
driven architecture using various Amazon Web Services * Experience with automation tools e.g. SAM, Terraform, and Ansible * Good knowledge of source control, continuous integration and releasemanagement Contact: Matt Jacob - CPS Group By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process more »