8 of 8 Permanent Root Cause Analysis Jobs in Wales

leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading a collaborative team and influencing service delivery across a multi-vendor landscape. This is an opportunity to create tangible improvements More ❯

Play a critical role in the governance of the CRM and Power Platform estate, aligning with compliance, security, and change control processes. Take ownership of incidents and issues, ensuring root cause analysis and robust long-term solutions. Maintain a backlog of enhancement requests, prioritising changes in line with stakeholder needs and product direction. Help establish and grow More ❯

Play a critical role in the governance of the CRM and Power Platform estate, aligning with compliance, security, and change control processes. Take ownership of incidents and issues, ensuring root cause analysis and robust long-term solutions. Maintain a backlog of enhancement requests, prioritising changes in line with stakeholder needs and product direction. Help establish and grow More ❯

governance and execution of incident and problem management processes, ensuring they align with organisational goals and industry best practices. You'll be responsible for driving service improvements through effective root cause analysis and corrective actions, while managing a team of internal staff and external partners. Your leadership will foster a high-performance culture focused on operational excellence … IT service delivery, specialising in incident and problem management In-depth knowledge of ITIL, with hands-on experience in incident, problem, and service processes Strong analytical skills, focused on Root Cause Analysis and implementing corrective actions Clear communicator, adept at engaging both technical and non-technical audiences Proactive in process improvement, streamlining incident and problem management workflows … Service Management: Proficient with tools like ServiceNow to track and resolve incidents and problems. Vendor Coordination: Experienced in managing outsourced IT partners to ensure high-quality service under pressure. Root Cause Analysis: Skilled in identifying and addressing underlying issues through RCAs. ITIL 4 Practitioner in Incident & Problem Management. What you need to do now If you're More ❯

how they fit in NAVBLUE Knowledge, Skills, Demonstrated Capabilities & Competencies: Required Ability to effectively cooperate with both internal and external customers Quality minded, ability to run problem solving and root cause analysis sessions Strong time management and organizational skills Critical thinking Able to work in agile environment Collaborates effectively in a team environment Effective interpersonal skills; adaptable More ❯

maintenance of support documentation, diagrams, and knowledge bases for platform components. Observability & Troubleshooting Ensure observability is embedded across all layers of the infrastructure stack, enabling proactive alerting, monitoring, and root cause analysis. Evaluate and implement tooling to enhance visibility, debugging, and response times for platform services. Collaborate with teams to ensure logs, metrics, and traces are appropriately captured More ❯

support services. As our Customer Insights Managers, you'll lead the team of analysts responsible for creating actionable, multi-source insights into our customers' experiences, which fully identify the root cause of any pain points. We're looking for a leader able to support the team to have maximum impact by: Optimising our trend and root cause analysis methods for the current feedback sources we have available (e.g. CSAT, complaints, expressions of dissatisfaction) - striking the perfect balance between robust data analysis, smart technical solutions, and crucial human qualitative review Enhancing how we share findings with stakeholders and track how opportunities are being actioned Exploring alternative feedback sources and ways to understand the voice of … our performance: Review our key CX metrics each month across CSAT, Complaints and other available sources to identify trends/key drivers of the metrics and areas where further analysis is needed Uncover root causes: Deep dive into identified areas of interest to find root causes within specific or many customer journeys Influence change: Share findings in More ❯

leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading a col click apply for full job details More ❯