1 of 1 Permanent Service Desk Engineer Jobs in Wales

insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. The role As a Colleague Experience Engineer, you’ll play a pivotal role in providing technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and … remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings Key responsibilities Technical Support Excellence: Provide senior-level technical support for end-user compute and associated software products. Address incidents, service requests, and tasks within agreed Organisational Level Agreements (OLAs). Guidance … and Mentoring: Offer technical guidance and mentorship to the wider service desk team. Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success. Device Management: Develop solutions to improve device build and management using new and existing technologies Experience in laptop build with Intune device management Escalation Management: Review and mitigate escalations promptly. More ❯