10 of 10 Permanent Service Management Jobs in Wales

effectiveness, and minimal disruption to business operations. Lead IT procurement exercises, including specification development, tendering, supplier evaluation, and contract award. Manage Estyn's IT service desk to ensure the delivery of a high-quality, customer-focused service that supports the organisation's operational and strategic needs. Ensure robust … contract and supplier management, providing challenge to proposed solutions, monitoring delivery against agreed KPIs, managing risk, and achieving value for money. Develop and maintain strong relationships with internal stakeholders, Welsh Government Digital colleagues, and external suppliers, ensuring shared understanding of risk, compliance obligations, and delivery expectations. Provide assurance ...

summary Working as part of a hybrid team across Service Desk and Digital Applications, you will take calls/tickets from customers and try to resolve their queries, acting as the first point of contact, providing timely, effective and efficient support to stakeholders. If unable to resolve within prescribed … role requires a self-motivated individual, able to demonstrate an aptitude for technology and a flair for troubleshooting. Able to demonstrate excellent customer service, have excellent planning and administrative skills and the ability to manage their time effectively ensuring all objectives and deadlines are met. The ability to speak ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

Clearance required We have an exciting opportunity for a 2nd/3rd Line IT Network Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear … from 2nd/3rd Line IT Network Support Engineers with experience in a Managed Service Provider or multi-site environments. The role offers excellent scope and future growth opportunities for the right candidate. Network Support Engineer Requirements: Significant experience supporting and troubleshooting complex multi-site LAN/WAN environments ...

Customer Service Team Lead - Tech Industry Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join … processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient ...

administer Active Directory, including users, groups and Group Policy. Install, configure and maintain PCs, laptops, mobile devices and peripherals. Manage and resolve incidents and service requests through the IT ticketing system. Perform root cause analysis and implement long-term fixes. Support Microsoft 365 services including Exchange Online, Teams, OneDrive … SharePoint. Assist with system upgrades, deployments and IT projects. Maintain clear technical documentation and knowledge base articles. Provide a high level of customer service and technical guidance to users. Ensure systems are kept secure, patched and up to date. Essential Skills & Experience Strong knowledge of Windows 10/ ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … Microsoft 365 Installation of advanced firewall technologies inc security features & change requests Design and Implementation of internal network infrastructures Responsible for giving world-class service at all times Responsible for delivering your IT projects on time and within budget Responsible for communicating with partners and internal project managers. Hands ...

join us? We rely on our Senior IT Support Analysts to act as a key point of escalation for technical issues, and assist the Service Delivery Manager in overseeing day-to-day operations of a small local team of Support Analysts in Llangefni. You'll need to ensure high … quality service delivery, maintain operational efficience and drive continuous improvement. Working in one of our Central Support Functions you’ll be part of a team where everyone is putting the effort in to offer brilliant customer service and to get the job done. Here’s a quick overview ...

applications within the BMC Remedy ITSM suite. The Remedy Consultant (SC) will work closely with technology and automation teams to enhance and transform enterprise service management platforms, improving both business processes and end-user experience. This role follows a hybrid working model and offers exposure to a broad … customise BMC Remedy applications, including workflows, forms, active links, and filters Configure and support ITSM modules such as Incident, Problem, Change, and Asset Management Troubleshoot and resolve issues within the Remedy environment Optimise application performance, ensuring scalability and long-term sustainability Produce and maintain technical documentation, including design specifications ...

About The Role All potential candidates should read through the following details of this job with care before making an application. About The Role: Right across infrastructure, theres a requirement to not only maintain, but ...