19 of 19 Permanent Service Management Jobs in Wales

client is seeking an experienced and driven IT Service Manager to join their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior … services remain reliable, secure, and resilient while being aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. ...

Select how often (in days) to receive an alert: Service Delivery and Supplier Management Lead Date: 15 Sept 2026 City: Cardiff Address: Cardiff, Wales, GB, CF30LT Job Requisition Number 9139 Work Type Permanent Job Function IT Salary Range £58,751.00-£71,972.00 Base South East Hub Closing Date … 28th September What you’ll be responsible for As our Service Delivery and Supplier Management Lead, you will play a key role in shaping and enhancing the delivery of Digital services across the organisation. You will work collaboratively with colleagues, suppliers, and stakeholders to ensure services are reliable ...

deliver high-quality IT services, build strong stakeholder relationships, and drive continual service improvement and manage service level agreements? Do you have the skills and experience to manage service performance, resolve complex issues, and ensure excellent customer outcomes? Have you successfully managed IT services and supplier-delivered … contracts, working collaboratively with stakeholders to drive service performance, deliver measurable improvements, and ensure effective day-to-day service delivery? If so, we'd love to hear from you! As a Service Delivery Manager, you will play a key role in ensuring the successful delivery ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Delivery Manager - MIM & Problem Position Description At CGI, we help clients transform critical IT services into resilient, high-performing experiences that deliver measurable business value. … Senior Service Delivery Manager specialising in Major Incident Management and Problem Management, you'll shape how complex services perform, lead teams through continual improvement, and build trusted relationships with senior clients and partners. You'll have the autonomy to influence strategy and develop innovative, experience-led approaches ...

Title: Service Operations Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday, 9:00am to 5:30pm (flexible hours between 8:00am and 6:00pm) This is a leadership role for someone who can build brilliant teams, bring structure … fast-moving service environment, and still understand the technology well enough to challenge decisions, support escalations, and drive meaningful improvement. If you are a people-first leader with a strong technical grounding and the ambition to help shape a growing MSP, this role gives you the platform to make ...

critical connectivity and technology services to customers around the world. We are looking for a Network Services Manager to take responsibility for the operational management, administration and commercial oversight of our network and platform-based services. The Challenge: This is a varied role at the heart of our Technical … managed, accurately documented and commercially controlled. From cellular connectivity and satellite communications to video streaming and secure file-sharing platforms, you'll coordinate multiple service streams while working closely with our Technical, Sales and Finance teams and external service providers. What youll lead: Service Management: Maintain ...

This will be achieved by: Conduct Daily technical task checks, log and escalate tickets within IT Technical Services Team as appropriate. Act as incident management and service request triage point of contact for the Technical Services team, check tickets escalated to IT Technical Services for required detail … excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. ...

deliver those replacement systems ** Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave … owner within formal project governance for a level of major and minor developments to these systems. Work with Digital and Data, Policy, Operations and Service and other Product Managers within an Agile framework to deliver changes where frontend systems meet user needs and support the GDS service manual. ...

supported by an established Technology division, which includes VidAlert and Vortex. Together we are the UK s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks … globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. About the role Are you an experienced Service Desk professional who thrives in a fast-paced environment? Do you enjoy solving complex technical challenges while supporting and developing others ...

Description We are seeking an experienced SAP AMS Manager to lead post-go-live Application Management Services for a large-scale SAP S/4HANA environment. The role will own the AMS operating model, service delivery, SLA/KPI performance, support organisation, transition to steady state, and continuous … improvement. The successful candidate should have strong SAP S/4HANA support experience, ITIL-aligned service management expertise, and experience managing SAP support services within government, defence, or highly regulated environments. Key Responsibilities Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. ...

highly motivated registered midwife with substantial clinical experience and a strong interest in digital healthcare. You will demonstrate: Proven leadership and change management skills Experience working with maternity information systems or digital healthcare technologies Strong analytical skills and the ability to interpret and apply data Excellent communication and stakeholder … electronic patient records Drive improvements in data quality, ensuring compliance with national reporting requirements Analyse and interpret data to inform clinical decision-making and service improvement Lead and support digital transformation initiatives and system implementations Ensure digital systems support safe clinical practice and effective workflows Promote digital literacy ...

Service Delivery Manager Remote (UK only) £60-65,000 Looking for a role where what you re working on will make a positive impact on people s lives? I m helping a non-profit who combat loneliness and improve mental health for elderly and vulnerable people to scale … team with a Service Delivery Manager. About the role: To begin with, you will be firefighting then once the chaos settles; you will be looking at processes, KPIs, SLAs and documentation (there is no Level 2 support involved with this role), You ll line manage a Service Analyst ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

Itchyfeet Recruitment Agency is seeking an experienced IT Service Manager for client teams in Guernsey or Jersey. You will lead day-to-day ITSM governance, ensure reliable services, and collaborate with Security, Resilience, and third-party suppliers to deliver excellent outcomes. The role focuses on improving service delivery ...

Establish and maintain an effective enterprise-wide data governance framework Lead the Data Governance Committee Drive improvements in data quality, controls and master data management Oversee data warehouse, ETL, reporting, analytics and visualisation capabilities Ensure data platforms are secure, resilient, scalable and aligned with wider technology strategy Develop … enhance management information, business intelligence and analytics capabilities Ensure regulatory data is managed and reported accurately and in line with applicable requirements Provide assurance to senior leadership, committees, auditors and regulators regarding data governance, controls and management Support compliance with applicable data protection legislation and industry standards Build ...

exciting opportunity for the right candidate to excel. This is a senior leadership role combining extensive data knowledge with world‐class programme management capabilities. You will own a portfolio of data initiatives across different areas of the business, manage substantial budgets and collaborate heavily with executive stakeholders … benefit/value realised from the portfolio in simple terms. Responsible for and act as the recognised leader in improving IT Data delivery and service management maturity, including delivery quality, resource planning, schedule and budget adherence across all workstreams and teams in the portfolio. Set delivery standards ...

support or a related field? Do you have knowledge of mobile device operating systems (iOS, Android)? Have you got experience with mobile device management (MDM) platforms? This is desirable. Do you have experience with field service management software and working in a regulated industry? Do you have … range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle ...

support or a related field? Do you have knowledge of mobile device operating systems (iOS, Android)? Have you got experience with mobile device management (MDM) platforms? This is desirable. Do you have experience with field service management software and working in a regulated industry? Do you have … range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle ...