1 to 11 of 11 Permanent Service Management Jobs in Wales

Job Title: ICT Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £33,915.00 - £39,036.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part of … of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a skilled and motivated Service Delivery Analyst to join our dynamic ICT Customer Services Team. You will supervise a team of service desk agents, providing direction, support, and … and play an integral role in the delivery of technical solutions to our user base. Responsibilities: Oversee the timely resolution of ICT incidents and service requests, ensuring that they are appropriately logged, categorised, prioritised and escalated as required. Oversee and delegate workloads inspiring the team to achieve challenging goals more »

Job Title: ICT Senior Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £38,007.00 - £43,098.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 13:00 Are you looking for your next career step? Do you want to be a part … are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Service Delivery Analyst, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. … period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking an experienced Senior Service Delivery Analyst to join our ICT Department at South Wales Police working within a Problem Co-Ordination role within the ICT Service Desk. more »

for scoping, installing, configuring, supporting, and optimizing our databases (predominantly Microsoft SQL) of Local and National policing services within Wales and the UK police service and delivering applications to various clients. Within the role, you may supervise junior ICT Specialists, and you will play a crucial role in ensuring … reports to the Database Team Manager. Our Information and Communications Technology Department (ICT) has a wide and varied range of responsibilities from 1st line service desk, 2nd line technical support to 3rd line specialist technical architect/design. ICT are also responsible for IT Security management, Service Management, Business Support and Project Management that maintain and continuously improve critical services, software, platforms, and hardware required throughout the full IT lifecycle. Benefits Include: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment Flexible more »

are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Service Delivery Analyst, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. … growth and technological change, there has never been a better time to join! The Role: We are seeking an experienced IT Procurement/Contracts Management professional to join our busy ICT Department at South Wales Police. The successful candidate will report to the Businesses Services Manager and is responsible … for areas of Business Management including procurement, contract management, and supplier relations. The role's purpose is to ensure the delivery of IT Commercial Services to support business and project delivery, internal customers, external agencies/partners, and suppliers, to pursue efficient and effective solutions in line with more »

or 3rd line technical support engineer(our client are hiring for multiple positions at both levels) - resolving escalated queries efficiently, maintain top-tier customer service, manage customer documentation meticulously, and adhere to service management principles. Technologies you’ll work with include: HPE server/SAN infrastructures, Hyper more »

Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, delivering exceptional IT and communication technology solutions to small and medium businesses. Our customer-first approach emphasizes building strong … setting up new users and resolving outages Ensure all support tickets are properly documented using the OES CRM system Maintain a high level of service for all support queries, adhering to service management principles Provide guidance, training, and advice to users on the correct use of equipment … Microsoft-based operating systems, with an emphasis on Microsoft Cloud solutions Microsoft 365: Exchange Online, SharePoint Online, Microsoft Teams, Entra ID (Azure AD) Modern Management Technologies: Intune, Windows Autopilot, Enterprise Mobility Networking: Routers, Firewalls, Switches, and general troubleshooting Minimum of 3 years in 1st/2nd Line IT Support more »

communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution to … efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, Mobile Device Management and in office Print Support. You will handle issues … through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log, categorize, prioritize, and assign incidents and service requests. Carry out requests and duties as directed by your line manager. Progress projects and assist with technical and IT platform migrations. Support and more »

DOE + Bonus + Benefits Role purpose: This is a customer facing role that would suit someone coming from an existing or previous technical service management role. It is a hybrid role combining customer relationship with solution design development and an overall focus on quality of technical design... more »

Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, delivering exceptional IT and communication technology solutions to small and medium businesses. Our customer-first approach emphasizes building strong … setting up new users and resolving outages Ensure all support tickets are properly documented using the OES CRM system Maintain a high level of service for all support queries, adhering to service management principles Provide guidance, training, and advice to users on the correct use of equipment … Microsoft-based operating systems, with an emphasis on Microsoft Cloud solutions Microsoft 365: Exchange Online, SharePoint Online, Microsoft Teams, Entra ID (Azure AD) Modern Management Technologies: Intune, Windows Autopilot, Enterprise Mobility Networking: Routers, Firewalls, Switches, and general troubleshooting Minimum of 3 years in 1st/2nd Line IT Support more »

Your new role As a Service Desk Analyst you'll play a crucial role in assisting internal customers. Your responsibilities include providing 1st and 2nd line technical support, resolving incidents according to guidelines and Service Level Agreements, and supporting users with Victim Support procured computers. Additionally, you'll … create and update Knowledge Base articles, User Guides, and FAQs to enhance self-service capabilities. Your active participation in team meetings, workshops, and IT projects will contribute to our overall success. If you're passionate about technology and helping others, this role is an excellent fit! What you'll … need to succeed Experience of working in 1st/2nd line Service Desk support role. Experience in an ITIL aligned enterprise environment. Microsoft Active Directory & Microsoft EntraID (Azure), managing computer and user accounts, groups and containers. End user hardware setup, configuration, troubleshooting and diagnostics. Specific familiarity with Lenovo & Dell more »

Service Desk Analyst (1st & 2nd Line) Location: Cardiff, South Glamorgan (Hybrid) Salary: £25,00 - £25,700 + Excellent Benefits Permanent, Monday - Friday, 9am - 5pm (Occasional Travel) Our client is a prominent UK based charity, seeking a Service Desk Analyst to join their established team. The Role: As a … Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment. You are expected to manage a high volume of approximately 35-40 tickets per day. Duties: Perform hardware setup, installation, troubleshooting, and … Over IP telephony solutions, with a focus on supporting Skype for Business. Requirements: Previous experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with IT Service Management tools i.e. ticket logging software, Microsoft System more »