2 of 2 Permanent SolarWinds Jobs in Wales

Act as the first point of contact for technical issues via telephone, email, and fault-reporting tools. Monitor various systems (including CCTV, Customer Information Systems, and networking tools like SolarWinds) to identify and respond to alerts and issues. Troubleshoot and resolve basic hardware, software, and networking problems. Escalate complex technical problems to 2nd or 3rd line support teams when necessary. … and follow standard operating procedures. Key Skills and Qualifications: Experience in an IT support or technical maintenance helpdesk environment. Familiarity with remote monitoring tools (e.g. Hanwha CCTV, Worldline LICC, SolarWinds). Good understanding of Windows OS and Microsoft Office 365. Strong troubleshooting and problem-solving skills. Excellent communication skills, both verbal and written. Ability to prioritise tasks and manage workload More ❯

Act as the first point of contact for technical issues via telephone, email, and fault-reporting tools. Monitor various systems (including CCTV, Customer Information Systems, and networking tools like SolarWinds) to identify and respond to alerts and issues. Troubleshoot and resolve basic hardware, software, and networking problems. Escalate complex technical problems to 2nd or 3rd line support teams when necessary. … and follow standard operating procedures. Key Skills and Qualifications: Experience in an IT support or technical maintenance helpdesk environment. Familiarity with remote monitoring tools (e.g. Hanwha CCTV, Worldline LICC, SolarWinds). Good understanding of Windows OS and Microsoft Office 365. Strong troubleshooting and problem-solving skills. Excellent communication skills, both verbal and written. Ability to prioritise tasks and manage workload More ❯