2 of 2 Permanent Support Officer Jobs in Wales

Job summary An exciting opportunity has arisen for a Programme Support Officer (PSO) within the Health Boards Digital, Data & Technology Directorate, Aneurin Bevan University Health Board (ABUHB). ABUHB is an integrated, progressive and ambitious teaching and research organisation who are in the midst of delivering a major programme of change to transform healthcare for our patients and … dynamic and innovative Digital, Data & Technology Directorate, you will be a member of the Digital Programme & Projects team. The projects you will work on form part of the Clinical Support Services (CSS) Programme and will allow you to build on your current skills and experience and provide you with opportunities for personal and professional development. You will work with … sometimes at short notice. If you are looking for a new challenge in a prosperous department then this role is for you. Main duties of the job The Programme Support Officer (PSO) will work within a digital programme team to support the development, implementation and evaluation of cross organisation complex digital projects. The PSO will work with More ❯

Job summary Are you passionate about IT and providing users with brilliant customer service? If so, we're looking for an enthusiastic Junior IT Support Officer to join our reliable, customer-focused ICT Service Desk team as the first point of contact for technical support to colleagues across North Wales. So what's it all about, the … role: Provide first-line technical support and troubleshooting for hardware, software, and access issues via phone, email, and the Halo portal. Log, manage, and resolve incidents using the Health Board's ITSM tool (BCU Halo), ensuring accurate and timely updates. Deliver excellent customer service by communicating clearly and professionally with users, keeping them informed throughout the support process. … to take ownership of issues and follow through to resolution. A willingness to learn and adapt to new technologies and processes. Confidence in using ICT systems and tools to support users and resolve issues. Experience: Experience providing excellent customer service. Experience communicating with a wide range of people, including those who may be under pressure or unfamiliar with technology. More ❯