IT Problem Manager
- Hiring Organisation
- Operations Resources Limited
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues and customers Main Tasks and Objectives To perform … plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement and maintain Problem management methodology, process, and policies. Lead problem management within the business and organise cross department teams to ensure consistency in problem identification and reporting. Lead ...