WFM Intraday & Scheduling Planner
Wrexham, Conwy County, Wales, United Kingdom
Moneypenny
role within a contact centre environment (essential) Solid understanding of key WFM metrics (e.g. adherence, occupancy, shrinkage, service levels). Familiarity with WFM tools such as Calabrio, NICE IEX, Verint, Genesys Cloud, or similar platforms. Comfortable working with real-time data and making quick, informed decisions. Strong analytical and problem-solving skills, with proficiency in data analysis tools. Excellent More ❯
Employment Type: Permanent
Posted: