2 of 2 Permanent ITIL Jobs in Wallsend

standards such as NCSC guidance, CIS benchmarks or Microsoft Security Baselines Understanding of data classification, secure storage and access controls Experience working within an ITIL‐aligned environment Strong networking and troubleshooting skills Experience with scripting, automation or infrastructure-as-code would be advantageous Knowledge or experience of Microsoft SQL Server ...

platform, taking ownership of your own requests and contributing to the shared team queue to ensure issues are prioritized and progressed in line with ITIL best practices and SLA targets. • IT Knowledge Management: Document technical troubleshooting steps and processes to enrich our Knowledge Base, ensuring higher first contact resolution ...