Remote Customer Success - Retention & Expansion (Remote, United Kingdom)
- Location
- Walsall, Staffordshire, United Kingdom
relationships across customer accounts Take ownership of issues end-to-end no open loops Collaborate with Product, QA, and Development teams via HubSpot and Jira Track & Act on Data Monitor customer health scores and KPIs Identify churn signals early Use AI tools (ChatGPT, HubSpot AI, Copilot, Fin.AI) to improve … intelligence and resilience under pressure Excellent time management in a fast-paced environment Fluency in English (additional European languages an advantage) Experience with HubSpot, Jira, or similar CRM tools Practical use of AI tools to improve productivity and communication Self-starter mindset in a fully remote environment Culture & Expectations ...