2nd Line IT Helpdesk Support Engineer
- Hiring Organisation
- Jollyes Pets
- Location
- Waltham Abbey, Essex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £32,000 per annum
when required. Manage incidents and service requests within SLA, providing clear updates and ensuring high-quality documentation. Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/deployments. Maintain and support retail systems and specialised software used across … Line/Desktop Support environment with competent troubleshooting ability. Advanced knowledge of Windows 11, Microsoft 365, Exchange Online, Teams, and SharePoint. Confident administering Active Directory and supporting complex hardware, software, and networking issues (TCP/IP, DNS, DHCP, Wi-Fi, VPN). Excellent analytical skills with ...