2nd Line IT Helpdesk Support Engineer
- Hiring Organisation
- Jollyes Pets
- Location
- Waltham Abbey, Essex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £32,000 per annum
sites. A full job description is available on request, but to summarise your key responsibilities: Deliver expert 2nd line technical support across Windows, Microsoft 365, Teams, networking, hardware, and business-critical applications. Troubleshoot escalated issues, diagnose root causes, and drive long-term fixes while working closely with … required. Manage incidents and service requests within SLA, providing clear updates and ensuring high-quality documentation. Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/deployments. Maintain and support retail systems and specialised software used across the business. Contribute ...