8 of 8 Permanent Customer Service Jobs in Warrington

Customer Success Outreach Executive We’re looking for a proactive and customer-focussed individual to join our Customer Support team as a Customer Success Outreach Executive. This role is pivotal in strengthening customer relationships, reducing churn, and supporting organic growth by engaging with our customer base through regular outbound calls. Reporting to the Customer Support Director, You will be responsible for contacting customers across all segments (Enterprise, Corporate, Business and Small Business) on a scheduled basis to ensure customer satisfaction, identify potential issues early on, update account information, and generate qualified leads for our Sales team. “a great place to work, a great place to be a customer” Responsibilities, not limited … to: Make regular outbound calls with a focus on achieving meaningful customer conversations. Contact customers based on their business segment, following a set schedule for each group. Conduct structured conversations to: Promote our product portfolio and generate leads for the Sales team. Identify and log any service issues for resolution. Ensure account data is accurate and up to More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing … our services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still … growing at incredible rates. We are soon likely to become Manchester’s tech Unicorn. Responsibilities • Deliver on promises and drive customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for More ❯

Team Leader – Field Service Location: Warrington About the Role We’re seeking an experienced and motivated Team Leader – Field Service to lead, guide, and support a team of field technicians in delivering exceptional technical service and customer satisfaction. This position offers the opportunity to combine strong technical acumen with leadership and mentoring to drive team performance … Key Responsibilities Lead and motivate a team of Field Technicians, ensuring all meet and exceed performance and quality standards. Provide coaching, development, and technical support to enhance skills and service effectiveness. Monitor performance, identify strengths and development areas, and optimise team resource allocation. Deliver professional technical support and maintenance to assigned accounts within agreed SLAs. Conduct field coaching, root … cause analysis, and provide detailed reporting for service improvement. Ensure effective fault diagnosis, maintenance, and system updates. Support new installations and project work as required. Maintain team stock levels at optimal and cost-effective standards. Facilitate team meetings to share updates, goals, and best practices. Collaborate closely with the Regional Service Manager and internal departments to deliver consistent More ❯

of projects from bid stage through to practical completion, ensuring all Health & Safety, technical, commercial, and managerial requirements are achieved. The role provides strong leadership, delivering high standards of customer service and ensuring effective collaboration with all relevant support functions. A key focus is maintaining and improving project profitability through efficient planning, execution, and leadership. Key Responsibilities Provide More ❯

infrastructure as code (CloudFormation, Terraform). Proficiency in secure data transfer protocols and encryption. Ability to lead cloud migration and optimization projects. Excellent troubleshooting and problem-solving skills. Strong customer service and communication skills. Preferred Skills Experience with containerization (Docker, ECS, EKS). Familiarity with CI/CD pipelines and DevOps tools (Jenkins, GitHub Actions). Knowledge of … standards (Cyber Essentials+, ISO27001). Working Relationships Internal: IT Support Team Digital businesses (3 key entities) Infrastructure & Security Teams Business Communication & Messaging Teams Project Managers & Technical Leads External: Cloud service providers and vendors External auditors and compliance consultants Clients requiring secure cloud access and data transfer Ready to take your AWS expertise to the next level? Apply now and More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

solutions, we are looking for new members to come and join us, bringing with them strong interpersonal and communication skills and ensure we can continue to deliver an excellent service to our customers! If you have a passion for IT and looking to take that first step, we want to hear from you! Role Overview: Technical expertise is not More ❯

Specialist to join their team on a permanent basis. This role requires a proactive individual who excels in providing exceptional IT support across multiple channels, ensuring efficient and effective service delivery. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring a high level of customer service. Build, configure, and deploy PCs, desk phones, and mobile … to IT support. Adopt a flexible approach to IT support coverage, including remote site visits. Engage in self-study and attend courses related to technical and personal development. Raise service shortcomings or propose changes to improve IT services to the team leader. Undertake ad-hoc site visits to provide onsite support when required. Perform other ad-hoc duties as … inspire user confidence. Professional and thorough approach. UK Driving Licence. Desired Skills and Experience: Encourage and motivate others to achieve their goals in alignment with organisational goals. Understand the customer's situation to develop a fuller understanding of their needs. Strive to exceed customer expectations and advocate for customer satisfaction. Effectively handle dissatisfied customers and ensure efficient More ❯