2 of 2 Permanent ITSM Jobs in Warrington

soft skills, verbal and written communication skills Willingness to participate and lead project meetings with the customer on request Sound technical knowledge across the ITSM tools, applications including MS Office, Skype for business, etc. Knowledge on scripting will be an added advantage Available to support in Night shift (12 hour ...

This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations — someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required … managing an established Service Desk. Significant experience leading or delivering Service Desk/ITSM transformation programmes . Strong knowledge of ITIL principles and IT Service Management best practice . A track record of improving Service Desk processes, operating models and customer experience. Practical experience implementing ITSM workflows, automation and process ...