Service Management Specialist
warrington, cheshire, north west england, United Kingdom
Explore Group
Service Management Lead - Hybrid - Inside IR35 Role Overview: As the Service Management Lead , you will be responsible for driving operational stability and risk mitigation within the IT Service Management. Key Responsibilities: Golden Quarter Risk Mitigation & Operational Stability – Lead workstreams focused on maintaining service stability. Risk Issue … Management – Address and drive closure of approximately 200 critical unmanaged risk issues . Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management . Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures. Collaboration & Stakeholder Management – Engage … . Proven experience in Service Management, IT Operations, or Risk Management . Strong background in Incident, Problem, and Change Management . Experience leading service stability and risk mitigation initiatives. Excellent stakeholder management skills, with the ability to work across multiple teams and business units. Ability to work in a More ❯
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