Quality Assurance
- Hiring Organisation
- JLL
- Location
- Warrington, Cheshire, North West, United Kingdom
- Employment Type
- Permanent
management and key stakeholders. Act as a liaison between Centre operations and other departments to ensure alignment and consistency in addressing customer concerns. Skills, Experience and Qualifications: Proven experience in a customer service, call centre … helpdesk environment, with a focus on quality assurance and complaint handling. Strong understanding of centre operations, customer service best practices, and performance metrics. Excellent communication and interpersonal skills, with a focus on empathy, active listening, and conflict resolution. Proficiency in using CAFM software and tools to track and monitor ...