Service Desk Analyst
- Hiring Organisation
- Tata Consultancy Services
- Location
- Warrington, England, United Kingdom
respond to internal/external customer incidents and queries via email and phone Monitor the Printer incidents through internal monitoring systems Maintain ongoing communication on the printer incident updates to customers provided by 2nd and 3rd line support teams Ticket management of Printer Incidents and New Printer Requests Pro-actively … seeks to improve technical knowledge and research new product capabilities Possess excellent inter-personnel skills Possess excellent soft skills, verbal and written communication skills Willingness to participate and lead project meetings with the customer on request Sound technical knowledge across the ITSM tools, applications including MS Office ...