Service Desk Transformation Lead
- Hiring Organisation
- Proactive Appointments
- Location
- Warrington, Cheshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £350.00 - £400.00 per day
appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations — someone who can take an inefficient … deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes, identify opportunities for improvement and implement ...