2 of 2 Permanent Customer Experience Jobs in Warwick

sharing improvements with internal departments to promote good working practices and a consistent approach across the business Operations Manager - What you'll do: Creating customer SLA performance reports where contractually appropriate Ensure service-related documentation is accurate, always kept up to date and follows the company's document control … materials used by the field-based staff. Ensure adequate Health & Safety inspections/tours are conducted out on site Work with internal teams and customer to identify and implement service improvement initiatives Work with Operations team to develop planned maintenance schedules where necessary and ensure they are conducted on … of the client contractual deliverables across all services Operations Manager - Key requirements: Organisation skills with the ability to work to defined timescales People Management experience IT experience knowledge of Microsoft products including Teams, Outlook, Excel (intermediate) and power point Excellent communication skills verbal/written and a confident More ❯

join us! About the Role As a Digital Channel Manager, you will be responsible for managing, improving, and delivering digital projects that enhance our customer experience. You will support the development and optimisation of digital tools, web applications, and online platforms, ensuring they align with customer needs and … a daily basis youll be responsible for, but not limited to : Lead the development, management, and improvement of digital platforms, ensuring an optimal user experience (UX). Provide end-to-end project management for new digital tools and web applications, ensuring timely and cost-effective delivery. Work closely with … stakeholders to scope project requirements, prepare business cases, and ensure all initiatives align with customer insights and business value. Identify, prioritise, and document enhancements to digital platforms, maintaining a structured backlog in line with the digital roadmap. Develop and monitor detailed project plans, ensuring milestones are met within scope More ❯