1 of 1 Permanent Marketing Strategy Jobs in Warwick

develop the customer education approach, and ensure that customer insights are driving continuous improvement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact. Key Responsibilities: Team Leadership Lead and support the … support tickets, product reviews and call recordings) to identify pain points and opportunities to improve training content, onboarding sequences and customer satisfaction Represent the customer across internal teams (Product, Marketing & Video Production) by sharing their feedback to help shape product development decisions and marketing strategy. Continuous Improvement & Strategic Impact Identify and address recurring customer issues through long-term … and scalable solutions Collaborate cross-functionally to drive process improvements that enhance customer outcomes. Metrics & Reporting Own NPS strategy and reporting, leveraging data to inform priorities, measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading More ❯