Telematics Service Desk Analyst
Warwick, Warwickshire, West Midlands, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
MSX International
and develop an extensive skillset. Reporting to the TSD Project Leader and Team Leader you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible … using PowerPoint, systems, vehicles and equipment Identifying issues through analysing team data Qualifications Desirable: Qualification within IT service delivery Desirable: 1+ years customer service experience Strong knowledge of Telecommunications, Telematics, IT Services Intermediate experience with Microsoft Office Excel, PowerPoint etc Intermediate experience with Google Package Gmail, Drive etc Experience in troubleshooting technical issues Good analytical skills & publishing supporting documentation A More ❯
Employment Type: Permanent, Work From Home
Salary: £26,000
Posted: