2 of 2 Permanent 3rd Line Support Jobs in Warwickshire

Job Description 3rd Line Support Engineer/Stratford-Upon-Avon Are you an experienced IT professional with advanced troubleshooting skills and a passion for resolving complex technical challenges? We’ve partnered with the UK’s leading provider of environmental compliance and data management services, who are seeking a skilled 3rd Line Support Engineer to join their dynamic team. What You’ll Do: Provide expert-level support for up to 400 staff, acting as an escalation point for intricate IT issues alongside the support team. Diagnose and resolve advanced technical problems, ensuring adherence to SLAs and minimal downtime. Lead and contribute to high-level technical projects, including … escalated Service Desk tickets with precision, ensuring timely and effective resolution. Who You Are: You bring 4+ years of IT support experience, with a strong background in 3rd line support and advanced troubleshooting. You’re a proactive, detail-oriented communicator who thrives in both technical and collaborative environments. Deep expertise with Microsoft technologies More ❯

and a passion for resolving complex technical challenges? We’ve partnered with the UK’s leading provider of environmental compliance and data management services, who are seeking a skilled 3rd Line Support Engineer to join their dynamic team. What You’ll Do: Provide expert-level support for up to 400 staff, acting as … an escalation point for intricate IT issues alongside the support team. Diagnose and resolve advanced technical problems, ensuring adherence to SLAs and minimal downtime. Lead and contribute to high-level technical projects, including infrastructure maintenance and optimisation of their Microsoft stack (Azure, Active Directory, Windows Server, and beyond). Drive cybersecurity initiatives, support ISO 27001 compliance … escalated Service Desk tickets with precision, ensuring timely and effective resolution. Who You Are: You bring 4+ years of IT support experience, with a strong background in 3rd line support and advanced troubleshooting. You’re a proactive, detail-oriented communicator who thrives in both technical and collaborative environments. Deep expertise with Microsoft technologies More ❯