Product Owner (3 month contract)
- Hiring Organisation
- Jobleads-UK
- Location
- Gaydon, England, United Kingdom
transformation of the customer account experience across a complex digital ecosystem for a global automotive client. This role combines Product Ownership and Product Management responsibilities, leading cross-functional discovery activities, defining customer account strategy, and establishing a clear target-state operating model across customer-facing digital platforms, mobile applications … issues, including duplicate records, inconsistent profiles and conflicting sources of truth. Map and optimise end‐to‐end customer account journeys, including registration, authentication, profile management and consent preferences. Analyse customer experience pain points, risks and opportunities for improvement across digital and CRM channels. Define data ownership, governance standards ...