3 of 3 Permanent Customer Experience Jobs in Warwickshire

Customer Selections and Analytics Team Lead Location: Midlands - Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP The Company A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among … the top UK companies for customer experience and employee engagement. This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects. The Role As Customer Selections and Analytics Team Lead … you'll lead the planning and delivery of all customer selections and campaign evaluation activities. You'll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs. This is a hands-on leadership role with strong stakeholder management focus. You'll work across Financial Services, Personal Lines More ❯

As Customer Success Manager at Flooid, you will be part of an instrumental team, ensuring our customers roll out, adopt and realise value from our software. You will act as a strategic and trusted partner to our customers, guiding them through onboarding, software rollout and issue resolutions to drive retention and satisfaction. By proactively identifying opportunities for growth and … addressing risks, you'll play a key role in supporting customer account expansion and ensuring we provide an excellent service. This is an exciting time for our business and the Customer Success Management team. If successful, you will be part of the journey for setting the standards, processes and direction of the customer journey. Fluency in French … would be advantageous. Responsibilities Managing multiple customers, serving as the primary operational point of contact, ensuring a smooth customer journey Building and maintaining strong relationships with customers by understanding their goals and helping them achieve measurable outcomes Monitoring customer health metrics and usage data to proactively identify risks and opportunities for engagement or expansion Collaborating with cross-functional More ❯

and immediately spots ways to improve it. Someone who understands that good UX isn't just about looking slick - it's about converting, scaling, and monetising without killing the customer experience. If you've led CRO programmes, built scalable templates, and launched monetisation strategies that actually made money – the read on. The Role: What you'll actually be doing … Product to unlock growth - whether that's improving app downloads, opt-in flows, or building features that actually get used. Developing a monetisation strategy that doesn't wreck the customer experience. Think retail media, sponsored products, and on-site advertising. Staying ahead of the curve on UX, CRO, and digital monetisation. Testing new ideas, building playbooks, and scaling what … ll need: You get CRO. Not just the theory - you've run tests, made changes, and seen the numbers move. You think in journeys. You know what makes a customer tick, click, and convert - and you design for it. You speak Tech. You don't need to code, but you can work with developers and product teams without needing More ❯