Analytical mindset to define and track metrics, spot incident trends, and drive improvements. Passion for service improvement and a knack for identifying opportunities to enhance processes. Nice to Have: ITIL V3 or V4 certification. Experience in agile, delivery-focused environments. Familiarity with tools like Power BI for building performance dashboards. Interest in emerging technologies like AI-driven incident detection. This More ❯
Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
The Camping and Caravanning Club Ltd
and resolve issues that require external assistance. To support relevant projects across the business to meet wider strategic organisational objectives. We are looking for the following in applications: An ITIL certification Significant experience in a support services or IT service Management role. A strong understanding of IT service management frameworks and implementing best practice. Experience with service desk tools and More ❯
Warwick, Warwickshire, West Midlands, United Kingdom Hybrid / WFH Options
La Fosse
Management, with the ability to lead effective responses and continuous improvement initiatives. Strong Stakeholder Management skills, with the confidence to work across technical and non-technical teams. Familiarity with ITIL and Service Management framework. A good understanding of the current Cyber Threat Landscape, including common threat actors, attack vectors, and response strategies. What's on offer: Salary up to More ❯
If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100/+44 204 520 2575 with the More ❯
If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100/+44 204 520 2575 with the More ❯
