3 of 3 Permanent Incident Management Jobs in Warwickshire

will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be … required. The TSDs global operations are vital. Candidate Responsibilities Become an expert in the Connected Car Technologies Overseeing Global markets such as UK, USA, China, EU and Russia Case Management; incident management, technical/hierarchal escalations, ticket handling Investigations; product knowledge, technical expertise, initiative to think laterally Liaison with Client; work hand in hand with JLR individuals … Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where required Presenting and demonstrating the product and More ❯

back plans, performance tuning and testing. Requirements: Higher education with IT background (University degree is an asset). Minimum of 3 years of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions). Solid knowledge and certification in ITIL v4. Knowledge of Linux and SQL. Business fluent in English (both … and orchestration platform. Experience with the transition of legacy environments into PaaS/SaaS oriented architectures. Responsibilities : E2e responsible for support services delivered to customers within telematics and traffic management business. Leads ITIL functions in charge of (INCM, CHM, PRBM, etc.), fulfils respective contractual deliverables per account. Establishes and maintains credible, professional relationships with clients, internal business lines, and …/across the entire organization. Takes vital lead role in the on-boarding of new clients and creation of new services and operations models. Provides input to commercial change management and supports upselling opportunities Our requirements : Minimum 6 years' experience at service management positions. Advanced knowledge of ITIL (ITIL v3/v4 certification is an asset) & Service management More ❯

tooling, direct collaboration with end users, and the chance to continuously develop your technical skillset across a broad tech stack. Key Responsibilities: Support, maintain and enhance critical bespoke applications Incident management and troubleshooting across multiple domains Design and development of application functionality Virtual infrastructure administration Monitoring system health and performance Database administration and optimisation Essential Skills: RedHat-based More ❯