1 to 1 of 1 Permanent Performance Measurement Jobs in Warwickshire

and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and … best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching, mentoring and performance management. Allocate resources effectively, monitor workload, and provide guidance to team members to ensure optimal support delivery. Conduct regular performance evaluations, identify training … support, leveraging automation, tools, and best practices to enhance efficiency and effectiveness. Collaborate with development teams to provide feedback on product usability, stability, and performance, suggesting enhancements or bug fixes as needed. Qualifications To apply for the role of Head of Product/Application Support , you will possess the more »