2 of 2 Permanent Problem Management Jobs in Warwickshire

crucial role in delivering that mission. We're on the lookout for a high-performing Incident Manager to join our IT Operations Team and help take our IT service management practices to the next level. If you thrive in fast-paced environments, love solving complex challenges, and want to make a real impact, we want to hear from you … teams to optimize alerts and ensure early incident detection. Work closely with third-party vendors to ensure timely incident resolution. Participate in our on-call rota for Major Incident management, ensuring 24/7 coverage. Drive proactive problem management by identifying trends and implementing preventative measures. Champion continual service improvement across the Technology, Business, Product, and wider … community. The Person Proven experience in a similar role within a large-scale, complex organisation. Strong knowledge of IT service management frameworks. Exceptional communication skills to navigate high-pressure situations and keep stakeholders informed. Ability to lead cross-functional teams with a calm and decisive approach. Experience with JIRA (or similar tools) to manage tickets and track progress. Analytical More ❯

shape the function, drive best practices, and make a lasting impact on how the organisation responds to evolving threats. Key experience they're looking for: Solid background in Incident & Problem Management, with the ability to lead effective responses and continuous improvement initiatives. Strong Stakeholder Management skills, with the confidence to work across technical and non-technical teams. … Familiarity with ITIL and Service Management framework. A good understanding of the current Cyber Threat Landscape, including common threat actors, attack vectors, and response strategies. What's on offer: Salary up to £70,000, depending on experience Hybrid working, Annual bonus Strong pension scheme If this sounds like the right fit for you, apply now or send your CV More ❯