2 of 2 Permanent Remedy Jobs in Warwickshire

Analytical mindset with KPI measurement and reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management Practitioner or equivalent More ❯

Understanding of contact centre systems including routing of multiple incoming demand channels (telephony, email, service management system, webchat), using data analytics to identify demand. Experience in service management technologies (Remedy and/or ServiceNow are desirable). Knowledge of service management processes e.g. Incident, Service Request, Event, Problem, Knowledge, Continual Service Improvement. Experience of Public Safety Communication technology and More ❯