3 of 3 Permanent 1st Line Support Jobs in Waterlooville

training and development alongside nationally recognised certifications and eventually progressing into 2nd and 3rd Line Support Engineer roles. As a 1st Line Engineer, you'll be the first point of contact for our customers when issues arise. Your primary responsibility is to deliver … friendly, professional support and learn fast. 1st Line Support Engineer Job Overview Respond to incoming support requests via phone, email, and ticketing system. Log and triage tickets accurately. Resolve straightforward technical issues with support from the team. Escalate more ...

fantastic opportunity to get real on the job training and development alongside nationally recognised certifications and eventually progressing into 2nd and 3rd Line Support Engineer roles click apply for full job details ...

First Line IT Support Waterlooville Permanent | Full Time | Hybrid £28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through … resolution or escalation. Key Responsibilities Act as the first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout ...